Member Services Associate, Travel & Lifestyle

Job not on LinkedIn

🕒 August 31

🇺🇸 United States – Remote

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlas

WebsiteLinkedInAll Job Openings

11 - 50 employees

✈️ Travel

💸 Finance

💳 Fintech

Travel • Finance • Fintech

Atlas is the first charge card designed specifically for modern explorers, offering a financial product that caters to those who value travel and exploration. Formerly known as Point, Atlas is backed by Valar and is set to launch in early 2023.

📋 Description

• Own end-to-end execution of travel and lifestyle requests • Arrange luxury hotels, resorts, private villas, commercial flights, private aviation, dining reservations, events, exclusive experiences, ground transportation, and complex logistics • Deliver high-touch member support via chat • Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly • Act as a brand ambassador and reinforce Atlas’s premium positioning • Anticipate member needs, surface patterns and feedback, and escalate insights to improve workflows and service quality • Partner with hotels, concierge partners, transportation providers, and internal stakeholders for seamless handoffs • Contribute to SOPs, macros, and internal knowledge bases as the Travel & Lifestyle function scales

🎯 Requirements

• 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management • Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight • Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations • Excellent written communication skills and a client-first mindset • High level of discretion and comfort handling sensitive member information • Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities • Comfort working nights, weekends, and holidays as part of a globally distributed service model • Willingness to work Tuesday-Saturday, 8 am-4 pm EST • Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes (nice to have) • Familiarity with Zendesk, CRM systems, or internal case management platforms (nice to have) • Existing relationships with luxury hospitality brands (nice to have) • Calm under pressure and sound judgment in ambiguous situations • Strong ownership mentality • Attention to detail • Collaborative mindset and respect for operational rigor • Successful completion of background checks • Compliance with applicable regulatory requirements

🏖️ Benefits

• 401k • Flexible Time Off • A remote environment with flexibility when needed • Opportunity for real ownership • Autonomy and innovation-focused culture • Background checks and regulatory compliance support