Autodesk
10,000+ employees
Founded 1982
📱 Media
Architecture • Engineering • Media
Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.
Technical Support Specialist, Civil 3D
🕒 May 7
🌲 North Carolina, Massachusetts, +1 more states – Remote
💵 $60.1k - $107.7k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
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Autodesk
10,000+ employees
Founded 1982
📱 Media
Architecture • Engineering • Media
Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.
📋 Description
• Respond to support requests through multiple channels • Document support interactions in a company-wide case management system • Document problems and solutions in short and clear articles for our knowledge domain • Advance unresolved issues to senior staff • Research, verify, and document product defects • Manage personal backlog of support requests • Manage customer and partner expectations by providing updates on progress • Participate in product BETA programs and product testing events organized by the product division development teams • Remain informed on improvements in supported products in relevancy to the ENI industry • Influence product management and product development to make improvements
🎯 Requirements
• Bachelor's in Engineering or related • 3 years of ENI industry experience • Proficiency or familiarity using Autodesk Civil 3D software in a production environment • Customer Support and Troubleshooting Experience
🏖️ Benefits
• health and financial benefits • time away • everyday wellness
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