Account Manager

🔥 15 minutes ago

🇨🇦 Canada – Remote

💵 $60.9k - $79.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Auvik

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

Auvik is a provider of cloud-based network management software designed to offer IT departments and managed service providers (MSPs) visibility and control over their networks. Their software provides features such as real-time network topology mapping, network traffic analysis, and monitoring network performance. Auvik's solutions help reduce the complexity of network management, enabling faster troubleshooting and efficient management of IT infrastructure. It is utilized by various industries, including government, education, and financial services, for enhanced network visibility and management.

📋 Description

• Manage a portfolio of customers as the primary point of contact • Build and maintain positive, long-term client relationships • Help clients implement and adopt Auvik effectively within their operations • Meet and exceed revenue targets through upselling and cross-selling • Develop strategies to maximize product utilization and communicate product updates • Collaborate with onboarding, product, and support teams to deliver seamless client experiences • Conduct product demonstrations and customer training sessions • Collect and document customer feedback for engineering and product teams • Address client issues professionally and in a timely manner • Drive customer expansion, retention, renewals, and revenue growth • Act as the customer’s voice across Product, Sales, Marketing, and Support • Connect customers with appropriate resources to maximize satisfaction and long-term partnership

🎯 Requirements

• Proven experience managing client relationships, particularly in a SaaS or IT service provider context • Experience developing and executing strategic account plans that drive product adoption and growth • Solid understanding of IT concepts and ability to apply them to service offerings • Experience identifying upsell and cross-sell opportunities and meeting or exceeding sales targets • Strong analytical and problem-solving abilities • Excellent communication, organizational, and interpersonal skills • Ability to manage client concerns and conflicts professionally • Passion for technology and ability to quickly grasp new products, features, and functionalities • Commitment to continuous improvement • Knowledge of IT infrastructure operations or IT service provider business concepts is an advantage • Knowledge of Salesforce is an advantage • Ability to complete a 5-minute Predictive Index assessment before meeting the hiring manager

🏖️ Benefits

• Stock options for all full-time employees • Comprehensive health and dental benefits plan • Wellness spending account • GRSP matching program • Flexible paid time off • Paid parental leave program • Remote working subsidies • Ongoing feedback from leadership • Thorough and informative onboarding • Career development programs • Flexible work-from-home arrangements • Accommodations throughout the interview process

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