Customer Success Manager

🔥 27 minutes ago

🇨🇦 Canada – Remote

💵 $61.5k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Auvik

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

Auvik is a provider of cloud-based network management software designed to offer IT departments and managed service providers (MSPs) visibility and control over their networks. Their software provides features such as real-time network topology mapping, network traffic analysis, and monitoring network performance. Auvik's solutions help reduce the complexity of network management, enabling faster troubleshooting and efficient management of IT infrastructure. It is utilized by various industries, including government, education, and financial services, for enhanced network visibility and management.

📋 Description

• Own and manage a portfolio of customer accounts • Maintain deep understanding of customer goals, deployments, risks, and opportunities • Help customers understand, articulate, and demonstrate Auvik’s business value • Serve as customer advocate and connect customers with appropriate internal resources • Drive successful outcomes, mitigate risk, and expand Auvik adoption • Build and evolve customer adoption plans • Identify opportunities to grow customer spend through increased adoption, expanded footprint, or additional products • Collaborate with Product, Sales, Marketing, Customer Support, and other internal teams to meet retention and growth targets • Design and deliver programs supporting feature adoption and awareness of product enhancements • Support customers through change management from rollout through mature IT operations • Demo functionality, support adoption conversations, and help triage issues • Capture and document customer feedback and product suggestions • Partner with Product and Engineering to influence future improvements

🎯 Requirements

• Experience owning a book of business in a SaaS environment • Track record of retention, value realization, and footprint expansion • Ability to build strategic adoption and success plans aligned to customer goals • Ability to discuss business outcomes, ROI, and operational impact • Strong conceptual thinking and ability to learn quickly • Excellent organizational skills • Self-starter mentality • Friendly, positive, and consultative communication style • Solid analytical and problem-solving skills • Knowledge of IT infrastructure operations is a bonus • Experience using Salesforce, Totango, or other customer success platforms is a bonus • Candidates must complete a 5-minute Predictive Index assessment before meeting with a hiring manager

🏖️ Benefits

• Stock options for all full-time employees • Comprehensive health and dental benefits plan • Wellness spending account • GRSP matching program • Flexible paid time off • Paid parental leave program • Remote working subsidies • Ongoing feedback from leadership • Thorough and informative onboarding • Career development programs

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