SMB Customer Success Manager

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guesty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Guesty is a technology company that specializes in providing an all-in-one platform for managing hospitality businesses. Their purpose-built software optimizes and automates various aspects of hospitality operations, enabling businesses to save time, maximize revenue, and enhance guest experiences. With extensive industry expertise and a dedicated team of engineers, Guesty aims to streamline operations and drive growth for its clients in the hospitality sector.

📋 Description

• Manage post-sale engagement, retention, growth, and renewal of SMB customers • Identify opportunities and ensure customer success • Analyze customer performance metrics to identify growth opportunities and areas for improvement • Present new solutions to enhance value delivered • Serve as a trusted advisor and educate customers on product use, benefits, and industry • Collaborate with Sales, Implementation, Finance, and Support teams • Maintain understanding of product offerings, new features, enhancements, and best practices

🎯 Requirements

• 2+ years of account management experience in complex SaaS software • Fluent English and Spanish are required; additional languages are a strong advantage • Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth • Expertise in client retention strategies, ensuring high customer satisfaction and long-term partnership development • Ability to work in a fast-paced environment and be an outstanding team player • Familiarity with CRM software (Salesforce preferred) • Hospitality or property management industry experience is an advantage • Exceptional verbal and written communication skills • Strong organizational skills and ability to manage multiple priorities and deadlines • Technical acumen to grasp and communicate complex concepts • Ability to work closely with cross-functional teams

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