Customer Success Manager – SMB

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Leap Tools

WebsiteLinkedInAll Job Openings

51 - 200 employees

🥽 AR/VR

🛍️ eCommerce

🛒 Retail

AR/VR • eCommerce • Retail

Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.

📋 Description

• Manage the post-onboarding customer lifecycle for a book of SMB customers • Own key metrics including Customer Health, Retention, and Expansion • Become a trusted partner to customers, understand their needs, and help them achieve their goals • Engage and share learnings across the wider Customer Success team • Represent customer needs internally with product, sales, and leadership teams • Partner with internal teams to drive best-in-class customer experiences • Maintain impeccable records in Customer Success software • Routinely engage customers to assess priorities and identify opportunities to promote the Roomvo Platform • Ensure customers realize the full potential of the service • Advocate for customers by documenting requests and issues and identifying improvement areas

🎯 Requirements

• At least 1-2 years of experience in a B2B Customer Success role • Direct experience managing a book of business • Ability to quickly become familiar with and prioritize technically complex processes and tasks • Professional and comfortable engaging C-suite executives • Ability to manage tight deadlines • Comfortable using Google Workspace and Salesforce • Excellent written and verbal communication skills • Well-organized and able to manage multiple competing priorities • Experience in SaaS is mandatory • English language proficiency • Bonus: Fluency in French or Spanish

🏖️ Benefits

• Work remotely from where you're most productive • Work anywhere in the world for up to 3 months • Parental leave program • Work-from-home stipend • Birthday and company birthday as days off

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