Client Success Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 CA$68k - CA$80k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Spektrix

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

💰 Venture Round on 2021-03

Consulting • Marketing • Arts

Spektrix is a comprehensive ticketing CRM system designed to support the arts, culture, and live entertainment sectors. It offers a unified platform for managing ticket sales, marketing, and fundraising efforts, alongside providing robust support, training, and consultancy services. Spektrix is committed to helping organizations in the arts industry increase revenue and engage audiences through personalized online experiences. By connecting clients with sector experts, web agencies, and software developers, Spektrix serves as both a technology partner and a strategic advisor, aiding in organizational growth and development.

📋 Description

• Provide accurate and timely support and consistent relationship management to Spektrix clients. • Act as the named relationship owner for an assigned group of clients while contributing to shared reactive support. • Resolve inbound client inquiries across phone, email, and video call using internal documentation and established processes. • Participate in rotating on-call coverage outside business hours. • Identify recurring bugs, training gaps, and emerging risks, addressing or escalating them appropriately. • Serve as the primary contact for assigned clients and maintain awareness of their goals, platform usage, and stakeholders. • Lead and follow up on client meetings, record calls when appropriate, confirm next steps, and track tasks to completion. • Monitor account health and escalate dissatisfaction, low engagement, or declining usage. • Guide clients in adopting Spektrix capabilities and surface expansion opportunities. • Deliver tailored activation sessions, workshops, and enablement events. • Maintain detailed client interaction records in internal systems. • Collaborate with Client Success, Product, Operations, Solutions, and Enablement teams. • Escalate complex technical issues and recommend internal process improvements. • Maintain professionalism and reliability in client and team interactions.

🎯 Requirements

• 1+ years of experience in a client- or customer-facing role, such as support, customer success, or account management, or in box office, ticketing, or patron services within an arts or culture organization. • Proven ability to quickly learn and navigate complex software systems, and apply that knowledge to client questions and needs. • Excellent interpersonal and verbal/written communication skills, including explaining technical information clearly to non-technical audiences. • Ability to build effective working relationships with client stakeholders across roles and seniority levels. • Ability to manage a wide range of priorities and ensure urgent and non-urgent work progresses. • Strong organizational skills and attention to detail, with consistent documentation and follow-through. • Strong technical aptitude and proficiency in Microsoft Excel, Google Sheets, Docs, and other web-based applications. • Ability to explain the reasons for choices and advice provided. • Ability to take responsibility for mistakes and work toward resolution. • Openness to coaching, feedback, and evolving processes. • Ability to maintain sensitive/confidential client information. • Experience using Spektrix or another ticketing, CRM, or fundraising platform in an arts or culture setting is a bonus. • Experience with Zendesk or HubSpot is a bonus. • Experience delivering client or end-user training, webinars, or workshops is a bonus. • Professional working proficiency in French is a bonus. • Quiet home working space suitable for uninterrupted video calls. • Strong, reliable internet connection supporting video calls and system access. • Availability for regular hours of 9am–5pm or 10am–6pm, Monday–Friday, and rotational on-call evenings/weekends. • Ability to attend key on-site events in the NYC office 2–4 times per year.

🏖️ Benefits

• Health benefit package (Medical, Dental, Vision, Prescription, Disability, and more!) • 22 days of PTO • 13 paid public holidays • 10 Paid Sick Days • Company-paid Life Insurance • Two paid volunteering days per year • Professional development opportunities • Flexible working with support for WFH setup / equipment • Month-long Paid Sabbatical after 5 years of service • Varied range of regular social activities throughout the year • Support and hardware needed to work from home • Stipend for each day worked on-site for team members local to NYC • Travel expenses covered for required on-site events in the NYC office • Equal opportunity and inclusive work environment • Human review of applications alongside automated or AI-supported screening tools