Customer Success Manager

Job not on LinkedIn

🕒 6 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brax.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce

Brax. io is a marketing services platform that specializes in native advertising, enabling efficient content distribution at scale. It offers a comprehensive solution for bulk management, unified reporting, and rule-based optimization across various native ad sources. With integrations including Outbrain, Taboola, Yahoo Gemini, Revcontent, and Google Analytics, Brax helps users automate budget, bid, and publisher adjustments by combining campaign performance with engagement, conversion, and sales data.

📋 Description

• Manage a high-volume book of SMB and mid-market accounts • Drive engagement through scaled touchpoints rather than manual check-ins • Prioritize accounts based on health, risk, and opportunity • Ensure successful customer launches and early time-to-value • Monitor usage and proactively intervene when accounts stall • Partner with onboarding to ensure smooth, consistent handoffs • Design and execute scalable programs, including email sequences, webinars, and in-app engagement flows • Build repeatable playbooks for onboarding, adoption, and renewal • Continuously improve processes to support more customers efficiently • Identify at-risk accounts using health signals • Reduce churn and improve customer outcomes through proactive action • Support renewals through ongoing engagement and value reinforcement • Use Vitally, Intercom, and CRM data to manage accounts • Track adoption, engagement, churn risk, and retention KPIs • Share insights to improve products, processes, and customer experience

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or B2B tech environment • Experience managing a high-volume book of business • Strong operational mindset • Comfortable working with data and identifying trends • Familiarity with Vitally, Intercom, HubSpot, or Salesforce • Experience building or optimizing CS playbooks and automation workflows • Proactive communication and strong organizational skills • Ability to balance speed, quality, and scale • Ability to work independently and collaboratively • Technical, analytical, results-driven, and able to multitask in a fast-paced environment • Strong organizational, administrative, writing, phone, and general communication skills • Fluent in English, spoken and written • Own workstation, computer, and headset • Fast and reliable internet connection • Prepared to work standard business hours based on Pacific time • Willingness to undergo employment reference, criminal record, and credit checks • Valid government-issued photo ID required during onboarding • Updated resume in English, in PDF or Word format

🏖️ Benefits

• Comprehensive training program and regular performance reviews • Competitive compensation based on experience and proven abilities • Referral programs with incentives and bonuses • Product discounts when using company products for your own business • Growth opportunities for personal development • Global workforce and multicultural colleagues • Company-provided software may be available for download and use