Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Marble

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚖️ Legal

🛡️ Insurance

Healthcare • Legal • Insurance

Marble is a company that provides a comprehensive API solution for accessing and managing health data. Their platform simplifies the process of connecting to health data by providing tools for identity verification, user consent, data retrieval, and FHIR-compliant storage. Marble's API ensures security with HIPAA compliance and AES 256-bit encryption. Designed to be versatile, Marble's solution can serve multiple industries such as health, legal, and insurance. Their focus is on providing developers the tools to integrate health data efficiently and securely, unlocking insights for various use cases.

📋 Description

• Own and grow an established book of B2B customers • Own customer retention and renewals across assigned accounts • Run customer communications, escalations, and business reviews • Maintain request turnaround at or above the current standard • Diagnose stalled requests and involve Operations or the data team when necessary • Conduct timely business reviews with documented outcomes and next actions • Keep account owners, renewal dates, risks, and last-contact information accurate • Create clear plans for inactive or quiet accounts • Deliver account-by-account handovers when accounts or products change • Collaborate closely with Operations and Customer Support teams

🎯 Requirements

• Experience owning a named B2B customer book with retention or renewal accountability • Ability to explain a renewal successfully saved • Hands-on troubleshooting, including support tickets or data exports • Experience handling sensitive personal or health information under PHIPA, PIPEDA, HIPAA, or equivalent formal privacy regime • Clear written communication with sophisticated customers • Ability to manage difficult customer communications without over-promising • Background check required for successful candidates • Plum Discovery Survey behavioural assessment required after application • French is a bonus for Quebec-facing accounts • Experience with law firms, insurers, or healthcare providers is a bonus • Familiarity with medical records, claims, or litigation-support workflows is a bonus • Experience between customers and technical or data teams is a bonus • HubSpot experience is a bonus • Experience working across more than one product is a bonus

🏖️ Benefits

• Highly competitive compensation and benefits • Variable compensation tied to performance • Growth and personal development potential • Opportunity to work closely with company founders and executive leadership • Collaborative company culture • Diverse and equal opportunity workplace