Customer Success Manager

Job not on LinkedIn

🔥 46 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Own the customer relationship after the Onboarding Specialist handoff • Serve as the primary point of contact for customers deepening their use of Roofr • Track customer access and product usage, and close adoption gaps through coaching, education, and proactive outreach • Build trust-based relationships with customers who may not be comfortable with technology • Represent customer patterns, friction points, and adoption barriers internally • Partner with Account Management, Retention, Sales, Product, Account Setup, and Onboarding teams • Contribute to improving the post-onboarding customer experience

🎯 Requirements

• 2+ years of experience in customer success, account management, or customer enablement in a B2B or SaaS environment • Genuine interest in how businesses operate, especially in industries where technology isn't always the comfort zone • Comfort reading adoption data and translating it into a clear, prioritized action plan • Strong relationship-building skills • Proactive mindset • Ability to manage a portfolio of customers independently and follow through consistently • Strong communication skills across calls, email, and video • Highly organized and results-oriented • Detail-oriented • Ability to adapt approach to different customers • Tech-savvy and comfortable learning new tools quickly

🏖️ Benefits

• 1st week of employment is mandatory PTO • 1 Friday off per month • Company wide paid shutdown for the week between Christmas and New Years • Flexible time off • 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with team building activities • Ample learning and development opportunities • Home office setup stipend • Internet and phone allowance • Remote first culture • Weekly Friday paydays