Customer Success Manager – SMB

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Suger

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🔌 API

🤝 B2B

☁️ SaaS

💰 $2.5M Seed Round on 2023-11

API • B2B • SaaS

Suger is a comprehensive platform designed to streamline transactions and operations in the cloud marketplace environment. It allows businesses to easily list, transact, and co-sell their offerings on platforms such as AWS, Azure, and GCP, all from a single interface. Suger provides powerful features, including metering and billing, offer management, and integration with existing sales tools, empowering companies to optimize their cloud sales processes and enhance revenue generation.

📋 Description

• Own a book of approximately 50–70 SMB accounts from kickoff through renewal • Serve as the primary point of contact via Slack and the customer ticketing system • Drive customer health, adoption, and retention • Identify upsell and expansion opportunities and flag at-risk accounts • Lead end-to-end customer onboarding with an average 30-day implementation timeline • Configure marketplace listings across AWS, GCP, and Azure Marketplace • Set up co-sell workflows, CRM integrations, private offers, and automations • Conduct 4–5 customer calls per day, including kickoffs, check-ins, walkthroughs, and troubleshooting sessions • Deliver training sessions for customer teams • Respond to inbound customer questions and triage issues • Introduce customers to new platform capabilities • Facilitate renewals with Account Management • Maintain account notes, implementation steps, and health tracking • Contribute to documentation, playbooks, and help center content • Provide clear written guidance for async customer questions • Participate in team syncs, CS biweeklies, and product feedback sessions

🎯 Requirements

• 2+ years in Customer Success, Account Management, or Technical Support — ideally in SaaS or cloud • Excellent written and verbal English communication skills • Strong organizational skills — ability to manage 50–70 accounts simultaneously • Comfortable in a Slack-heavy, async-first, fast-paced startup environment • Self-starter who takes ownership without heavy oversight • High attention to detail and a customer-first mindset • Available to work between 9am - 5pm Eastern Time • Experience with cloud marketplaces: AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace • Familiarity with ClickUp, Salesforce, HubSpot, or similar CS/CRM tools • Background in technical implementations, product onboarding, or solutions engineering • Prior experience at an early-stage startup or high-growth SaaS company

🏖️ Benefits

• Meaningful equity • Competitive compensation • Remote work arrangement • Opportunity to own the full customer lifecycle • Opportunity to build a consumer-grade B2B sales experience • Work with a strong, experienced team • Fast-growing team environment • Well-funded company with plenty of runway • Flat organizational structure