Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Funded.club

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Funded. club is a company that specializes in helping startups and scale-ups build great teams efficiently. They offer low, fixed-fee recruiting services for senior, niche, and tough-to-fill roles. Funded. club supports recruiting across various industries, such as IT, marketing, sales, and more, by providing fast and effective staffing solutions. Their services help reduce hiring costs by over 70% compared to traditional recruitment agencies. The company also offers options like pay-as-you-go search projects or monthly membership plans.

📋 Description

• Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts • Serve as the primary point of contact for customer success, expansions, retention, and value realization • Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes • Monitor customer health signals including usage, engagement, feedback, and risk indicators • Identify at-risk accounts and execute retention strategies with internal teams • Identify expansion opportunities such as additional users, modules, or services • Work with customers to ensure timely renewals of Isolocity software • Lead Quarterly Business Reviews primarily for higher-value or enterprise customers • Encourage adoption through guided engagement and self-service resources • Refine Customer Success playbooks, processes, and templates • Share customer insights, success patterns, and product gaps with internal teams • Collaborate with Support, Onboarding, Product, and Sales teams • Track success indicators including GRR, NRR, account health, expansion revenue, QBR completion, platform adoption, renewals, CRM update quality, CSAT, and qualitative feedback

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or a related SaaS role with a focus on retention and expansion • Solid background in Quality Management, with an understanding of Quality Management Systems or compliance-driven environments and software • Experience supporting SMB customers at scale, with some exposure to enterprise accounts • Experience working in regulated industries is an asset • Familiarity with CRM systems and customer health tracking tools • Strong communication and relationship-building skills • Comfortable working in a growing, evolving environment where processes are still maturing

🏖️ Benefits

• Base salary + bonus with very competitive OTE • Full remote work opportunity – we are a virtual business • Flexible hours – performance measured by outcomes and KPIs, not time logged • Health Insurance + HSA • Performance-based bonus • Supportive and collaborative team environment • Opportunity to grow with a scaling SaaS company • Semi-annual in-person sync-ups to collaborate, plan, and celebrate wins

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