Scaled Customer Success Manager

Job not on LinkedIn

🔥 47 minutes ago

🇨🇦 Canada – Remote

💵 CA$70k - CA$85k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Loopio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2021-03

Consulting • Healthcare • Marketing

Loopio is a leading provider of RFP (Request for Proposal) software, designed to streamline and enhance the proposal management process for businesses. The platform leverages powerful AI capabilities to automate response workflows, manage content, ensure data security, and integrate seamlessly with existing CRM systems like Salesforce. Loopio supports teams in creating accurate, timely proposals, security questionnaires (SQ), and due diligence questionnaires (DDQ), facilitating collaboration and improving efficiency across industries such as software, healthcare, and financial services. Trusted by over 1,500 companies, Loopio is recognized for its innovative approach to content management and superior customer support, rated highly by users on platforms like G2. By offering tools for content automation and a secure library, Loopio helps teams respond faster and with greater accuracy, ultimately winning more business.

📋 Description

• Contribute to Loopio’s digital customer success strategy • Gather customer feedback, understand customer needs, and provide product adoption guidance • Develop digital communications with Customer Experience Leaders, Product, and cross-functional teams • Create standardized, personalized communications triggered by time, actions, or customer value • Monitor customer health, usage trends, engagement metrics, product metrics, and Customer Health Scores • Partner with Adoption Services, Renewals, Education, and Customer Enablement teams to improve the digital customer journey • Build success plays, email templates, and meeting frameworks in Gainsight • Provide webinars, in-app guides, and other digital services to support adoption and customer ROI • Drive renewals and customer growth through improved customer outcomes

🎯 Requirements

• Impeccable written and oral communication skills • Curiosity and ability to understand customer problems • Highly organized with strong project management skills • Ability to drive high-volume engagements and manage a large book of business • Proven relationship-building skills with teams and clients • Strong analytical skills and ability to identify trends and recommend engagement strategies • At least one year of experience in Customer Success, customer service, or customer marketing • SaaS experience is a plus • Must be legally authorized to work in Canada without employer sponsorship • Must be based in the Ontario Hub within a 300 km radius of Toronto, or be willing to relocate to an eligible Canadian hub

🏖️ Benefits

• Bonus eligibility of 20% • Equity • Professional mastery allowance for learning and development • Health and wellness benefits from day one • MacBook laptop • Monthly phone and internet subsidy • Work-from-home budget • Claude account • Flexible co-working locations in Ontario and British Columbia • Townhalls, AMAs, and company celebrations • Employee Resource Groups • Ongoing feedback and regular 1-on-1s • Remote-first workplace and asynchronous collaboration

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