Customer Success Manager, Mid-Market

🔥 31 minutes ago

🇨🇦 Canada – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Leap Tools

WebsiteLinkedInAll Job Openings

51 - 200 employees

🥽 AR/VR

🛍️ eCommerce

🛒 Retail

AR/VR • eCommerce • Retail

Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.

📋 Description

• Manage the customer life cycle for mid-size strategic customers • Own key metrics including Customer Health, Retention, and Expansion • Become a trusted partner to customers, understand their needs, and help them achieve their goals • Mentor the wider Customer Success team • Represent customer needs to Product, Sales, Leadership, and other internal teams • Maintain accurate records in Customer Success software • Routinely engage customers to assess priorities and identify opportunities to promote the Roomvo Platform • Advocate for customers by documenting requests and issues and identifying improvement opportunities

🎯 Requirements

• At least 1 year of experience in a Customer Success or Account Management role • Direct experience working with Enterprise customers and managing a book of business • Ability to quickly learn and prioritize technically complex processes and tasks • Comfortable engaging C-suite executives • Ability to manage tight deadlines • Comfortable using Google Workspace, including spreadsheets and Google Docs, and Salesforce • Clear written and verbal communication skills • Experience in SaaS is a plus • Fluency in French is a bonus asset • Second language fluency is an asset

🏖️ Benefits

• Quarterly bonus • Work anywhere in the world for up to 3 months • Parental leave program • Work-from-home stipend • Birthday and company birthday as days off • Remote-first work environment

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