Customer Success Manager

🔥 28 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Kepler

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Kepler is a CRM and prospecting tool designed specifically for B2B founders. It enables users to send emails, manage deals, and find leads, all while keeping their sales activities organized in one platform. Kepler streamlines the sales process, making it easier for businesses to engage with potential customers and grow their networks.

📋 Description

• Organize, coordinate, and manage the day-to-day operations of Napkyn client engagements • Develop an understanding of clients’ business objectives, priorities, challenges, and active workstreams • Identify and surface opportunities to expand client relationships, including new projects, additional services, and emerging needs • Manage project planning and administration from kickoff through completion • Translate Statements of Work and team input into actionable project plans • Maintain timelines, milestones, tasks, owners, dependencies, budgets, and documentation • Drive account-team activities by following up on commitments, identifying overdue or at-risk work, resolving blockers, and escalating issues • Ensure internal teams understand priorities, responsibilities, deadlines, and client commitments • Manage internal and external communication cadences, meetings, agendas, status updates, presentations, deliverables, decisions, and action items • Serve as a day-to-day client contact for project status, timelines, coordination, and operational matters • Manage project scope, budget, effort, resource utilization, timelines, dependencies, and risks • Coordinate incoming client requests and assess impacts on scope, timelines, budget, and resourcing • Work with technical specialists and subject-matter experts to manage requirements, dependencies, risks, and client expectations • Improve Napkyn’s project management practices for consistency, durability, and efficiency

🎯 Requirements

• Proven experience in client-facing project or account management within a consulting, agency, professional services, or technical services environment • Experience managing multiple concurrent engagements and building trusted relationships with clients and internal stakeholders • Experience managing project-based and ongoing, retainer, or subscription-based client engagements • Experience managing data, analytics, MarTech, or similarly technology-focused engagements is strongly preferred • Comfort with technical concepts and terminology; deep hands-on technical expertise is not required • Demonstrated ability to build and manage project plans, including tasks, milestones, owners, dependencies, timelines, and deliverables • Strong ownership and accountability for project outcomes • Ability to drive accountability and follow-through across cross-functional teams and client stakeholders • Excellent client communication, presentation, and meeting facilitation skills • Strong judgment and problem-solving skills • Ability to manage competing priorities across multiple accounts and shared resources • Strong commercial awareness regarding scope, effort, capacity, utilization, and resource allocation • Ability to understand client objectives and identify opportunities for additional services or future work • Continuous improvement mindset • Experience with project management platforms and best practices is preferred

🏖️ Benefits

• Unparalleled growth opportunities • Option to join Employee Resource Groups, DEI initiatives, and altruism efforts • Accommodations available upon request for applicants with disabilities • Commitment to diversity of background, thought, and experience • Transparent updates on company financials, bonus goals, and company challenges • Opportunity to work with and learn from industry experts

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume