Manager, Customer Success

🔥 20 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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GeologicAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

🔧 Hardware

💰 $44M Later Stage VC (Series B) on 2025-08

Artificial Intelligence • SaaS • Hardware

GeologicAI is a company that builds tools, technologies, and solutions for decision engineering in the mining and critical minerals sector. It offers multi-sensor core scanning (RGB, XRF, hyperspectral, LiDAR, LIBS), digital core logging, resource modeling, and a cloud-based Automated Modeling Platform (AMP) that integrates AI agents with geology and mine-planning workflows. GeologicAI combines high-fidelity sensor hardware, AI-driven analytics, and domain expertise to accelerate and improve the accuracy and consistency of resource characterization, logging, and mine planning for mining operators.

📋 Description

• Build trusted relationships with customer users, site champions, technical leaders and decision-makers; maintain continuity as stakeholders change • Listen actively, clarify concerns and adapt communication to the customer’s technical knowledge, operating context and priorities • Lead regular touchpoints, site discussions and business reviews with clear agendas, concise summaries and agreed next steps • Handle difficult conversations with empathy and sound judgment, acknowledging impact and keeping the customer informed • Maintain a shared view of agreed deliverables, accountable owners, dependencies, acceptance expectations and expected dates • Communicate delays, changes and limitations early; explain what is confirmed, what remains uncertain and when the next update will be provided • Verify technical and operational facts with responsible teams before communicating commitments and follow up through resolution • Maintain success plans, stakeholder maps, account health, value measures, commitments and actions in Salesforce • Carry customer priorities and success criteria from commercial handoff into delivery and ongoing adoption • Align regional Customer Success Leads and coordinate support with Project Management, Operations, Deployment and Customer Excellence • Coach regional colleagues, share practical experience and support team development • Understand how customers collect, interpret and use geological data; identify adoption barriers and coordinate specialist support • Turn customer feedback, adoption evidence and delivery risks into practical priorities • Confirm customer value through geological confidence, workflow efficiency and decision quality measures, supporting renewal and expansion discussions • Travel regularly, up to 40%, within North America for customer meetings, site visits and industry conferences

🎯 Requirements

• University degree in geoscience, mining, engineering, business or a related discipline, or an equivalent combination of relevant education and industry experience • Demonstrated experience managing complex customer relationships in mining, technology, technical services or a comparable B2B environment • Strong interpersonal skills, active listening, empathy and professional judgment • Excellent written communication, meeting facilitation and executive presentation skills • Ability to manage expectations, navigate conflict and influence across teams without relying on direct authority • Strong organization, documentation discipline and consistent follow-through • Working knowledge of the mining lifecycle, exploration and diamond drilling, core logging, geological data workflows and mine operating structures • Understanding of mineral-processing fundamentals and how ore variability, recovery, throughput and data quality influence customer decisions; ability to recognize when specialist interpretation is required • Commercial acumen, including customer value drivers, budgets, procurement, agreed scope and renewal readiness • Ability to interpret account health and adoption evidence, maintain accurate CRM records and explain progress against customer success measures • Ability to explain approved product workflows clearly, check customer understanding and coordinate deeper training with Customer Excellence

🏖️ Benefits

• A casual and fun work environment • Flexible schedule and opportunities for remote work • Extended health and dental benefits • Robots with lasers!

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