Customer Success Manager

🔥 3 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Measure Marketing Results Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

Measure Marketing Results Inc. is a demand and performance marketing agency specializing in catalyzing revenue growth for B2B companies, particularly in the SaaS, Tech, and Manufacturing sectors. The company focuses on accelerating growth by building robust pipelines, driving revenue, and reducing acquisition costs through services such as go-to-market strategy, demand creation and capture, SEO & content marketing, and RevOps integration. With a dedicated team of over 50 skilled marketers, Measure Marketing Results Inc. ensures alignment between marketing, sales, and customer success teams to maximize efficiency and sustainability in revenue generation. Their comprehensive approach leverages analytics, performance metrics, and marketing automation to turn every marketing investment into measurable success.

📋 Description

• Act as each client's trusted partner and main point of contact • Run check-ins, monthly reviews and quarterly reviews that demonstrate progress and establish the next 90-day sprint • Handle escalations and drive fast, accountable fixes • Explain AI search shifts, AI Overviews, zero-click results and citations in ChatGPT and Perplexity • Read Google Ads and Microsoft Ads performance, including spend, CPC, conversions and cost per lead • Connect GEO, AEO, SEO and PPC to visibility, qualified traffic, leads and cost per lead • Link content plans to client goals and identify search and AI-engine gaps • Identify traffic or ad-click growth without corresponding lead growth and drive CRO fixes with the web team • Turn GA4, Search Console, Google Ads, agency reporting tools and HubSpot data into monthly value stories • Use AI to draft reports, summarize calls and identify patterns while verifying outputs • Score account health, run recovery plans for Yellow or Red accounts and escalate accounts remaining Red for more than 30 days • Pass expansion opportunities to the growth team • Turn success plans into ClickUp projects with owners, milestones and deadlines • Coordinate SEO, PPC, content, web and development teams while protecting scope and margin • Automate repetitive reporting and follow-ups with AI and workflow tools

🎯 Requirements

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business • Working understanding of SEO and PPC, including Google Ads and Microsoft Ads • Curiosity and early knowledge of AI search, GEO and AEO • Comfort reading GA4, Search Console and dashboard data and explaining what changed and why • Proven ability to turn data into a clear, persuasive story for business owners and executives • Hands-on experience with ChatGPT, Claude or Gemini for research, reporting and communication, with judgment to check output • Experience running projects in ClickUp or similar tools such as Asana or Monday • Experience keeping a CRM such as HubSpot clean • Confidence handling tough conversations, pushback, scope creep and at-risk renewals • Professional fluency in written and spoken English with North American clients

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