Manager, Customer Success Team – Mid-Market

🔥 2 hours ago

🇨🇦 Canada – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Leap Tools

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51 - 200 employees

🥽 AR/VR

🛍️ eCommerce

🛒 Retail

AR/VR • eCommerce • Retail

Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.

📋 Description

• Grow a book of customers by leading a team of Customer Success Managers • Use technical understanding to support the team in managing customers • Leverage success and account management experience • Maintain a high customer retention rate • Develop strategies to increase revenue retention and drive growth within the customer base • Serve as the voice of customers to Product, Sales, Leadership, and other internal teams • Create and document technical solutions to customer problems in a central repository • Partner with internal teams to drive best-in-class customer experiences • Provide coaching, training, and guidance to ensure CSMs meet or exceed performance goals • Support CSMs and customers with escalations and challenging situations

🎯 Requirements

• 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS environment • Strong leadership and team management skills • Proven track record of driving customer satisfaction, retention, and revenue growth • Excellent written and verbal communication, problem-solving, and relationship-building skills • Ability to analyze data and make strategic recommendations • Comfortable working in Google Workspace, including Google Sheets and Google Docs, and with Salesforce • Fluency in a second language is a bonus asset

🏖️ Benefits

• Work anywhere in the world for up to 3 months • Parental leave program • Work-from-home stipend • Birthday and company birthday as days off • Quarterly bonus • Accommodations available on request during the interview process

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