Mid-Market Customer Success Manager

🔥 9 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Riverside.fm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

📱 Media

💰 $35M Series B on 2022-04

Marketing • Consulting • Media

Riverside. fm is a company that offers a comprehensive set of tools for recording, editing, and publishing high-quality audio and video content. With features powered by AI, users can record separate high-quality audio and video tracks, edit content quickly, and stream live in full HD. Riverside. fm supports a variety of use cases including podcasting, video interviews, webinars, and video marketing. Its platform provides enhanced functionalities such as AI voiceovers, clean-up tools, transcriptions, and social media clip creation, making it suitable for podcasters, producers, and marketers aiming to create professional-grade media content.

📋 Description

• Manage a portfolio of Mid-Market customers • Act as a strategic partner and trusted advisor to customers • Drive product adoption and enable success at scale • Ensure long-term customer retention and growth • Lead regular business reviews and high-impact customer conversations • Identify opportunities for renewals and expansion • Represent the voice of the customer • Collaborate cross-functionally with Product and Marketing • Influence roadmap priorities and share best practices • Consult on how Riverside fits into customers’ broader business goals

🎯 Requirements

• At least 3 years of experience in customer success/customer support in a SaaS environment • Experience managing a high velocity of accounts • Desire to work remotely in a fast-paced startup environment • Tech-savviness and ability to learn Riverside’s product functionality • Ability to achieve KPIs and targets • Strong verbal and written communication skills in English • Strong analytical and problem-solving skills • Ability to prioritize, organize, and execute multiple tasks with deadlines • Based in Toronto, ON, Canada • Ability to work Eastern time zone business hours

🏖️ Benefits

• Remote work arrangement • Opportunity to work at an AI-powered content creation platform • Collaboration with Product and Marketing teams • Work Eastern time zone business hours

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