Customer Implementation and Training Specialist – ERP Software

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🔥 7 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

👻 Ghost score 15%

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Beacon Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Beacon Software is a long-term owner and operator that acquires and grows trusted software businesses by adding product, engineering, AI, go-to-market and operational capabilities. It positions itself as a permanent home for founders and their teams, investing people, technology and capital to modernize products, build applied AI features, add embedded fintech, and scale sales and operations while preserving customer relationships and brands. Beacon offers shared services (product & engineering, finance & operations, sales & marketing, applied AI, operating leadership and partnerships) to help acquired software companies accelerate growth and deliver new AI-enabled products to their customers.

📋 Description

• Understand each customer’s business processes, user roles, and learning needs • Build training plans aligned with implementation milestones, schedules, prerequisites, and customer responsibilities • Lead instructor-led workshops, virtual sessions, and train-the-trainer programs • Adapt training for different levels of technical confidence and provide realistic practice opportunities • Travel onsite worldwide, including the Caribbean, USA, and Canada • Create role-based learning paths covering ERP modules and workflows • Develop and maintain job aids, process guides, short videos, and hands-on exercises • Help customers understand accounting and operational processes within the system • Explain transaction flows between modules and their impact on financial reporting, inventory accuracy, and downstream workflows • Validate training environments and support user acceptance testing • Help users practise end-to-end scenarios, document issues, and identify readiness gaps before go-live • Provide frontline guidance during the transition to live operations • Diagnose user difficulties and distinguish training needs from configuration or product issues • Coordinate escalation and follow-through and deliver refresher sessions • Track training completion, user readiness, and adoption measures • Communicate risks early and use customer feedback to improve future implementations

🎯 Requirements

• 7+ years of experience in software training, ERP implementation, or enterprise application deployment • Track record of leading customer-facing training workstreams through go-live • Strong working knowledge of ERP platforms and experience supporting ERP or MRP implementations • Strong accounting background, including general ledger, accounts payable, accounts receivable, and period-end close • Familiarity with procurement, inventory, supply chain, or manufacturing processes • Experience building role-based curricula and facilitating learning for adult audiences • Ability to assess user independence and adjust training as needed • Clear and patient communication of technical concepts to non-technical users • Change management experience and ability to guide teams through operational disruption • Ability to manage training schedules and cross-functional dependencies across concurrent projects • Ability to keep stakeholders informed and raise risks • Experience with digital adoption platforms, learning management systems, or e-learning authoring tools is nice to have • Familiarity with manufacturing costing, bills of materials, production planning, or inventory valuation is nice to have • Experience supporting data migration validation, reconciliation, or system configuration is nice to have • Professional accounting qualification or formal training in instructional design, project management, or change management is nice to have • Experience building a reusable training library or improving a software implementation methodology is nice to have • Ideally based near Markham or in the Greater Toronto Area

🏖️ Benefits

• Ownership of customer training and readiness across ERP implementations • Opportunity to shape SDC’s training materials and implementation practices • Hands-on work with customers across finance and operational teams • Room to deepen expertise in ERP delivery, customer education, and change management

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