Customer Success & Implementation Manager

Job not on LinkedIn

🔥 42 minutes ago

🇨🇦 Canada – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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TrustArc

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

TrustArc is a leading provider of privacy compliance solutions, helping companies navigate, automate, and certify their compliance with data protection regulations such as GDPR, CCPA, and others. TrustArc offers a comprehensive suite of products including Privacy Studio, Governance Suite, Assurance Services, and various certifications. These solutions are designed to automate consent management, enhance customer trust, streamline privacy workflows, and ensure robust data governance. The company is trusted by over 1500 companies worldwide, providing tools to manage AI governance, consumer preference management, data mapping, and vendor risk management.

📋 Description

• Manage enterprise implementations from kickoff through their lifecycle • Train customers to configure their TrustArc platform across the portfolio of modules • Drive platform adoption across the customer portfolio • Teach customers to use TrustArc’s Arc Intelligence AI-powered features in their day-to-day privacy work • Show customers how to connect AI assistants to TrustArc through its MCP server • Assist customers with building and maintaining Workato integration recipes connecting TrustArc to HR, CRM, marketing, and support systems • Organize customer feature requests, capture business cases, and manage customer expectations • Serve as the primary contact and trusted advisor to customers • Run business reviews focused on outcomes and adoption • Flag renewal risk early • Guide customers through configurations that meet business requirements • Scope integrations with customer IT teams and explain them to day-to-day users • Maintain Salesforce records across multiple projects

🎯 Requirements

• 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients • Strong understanding of SaaS architecture, integrations, APIs, SSO, and data connectors • Ability to troubleshoot platform configurations • Familiarity with AI-enabled SaaS products • Ability to articulate value to business and technical stakeholders • Ability to translate complex regulatory and technical concepts into simple, outcome-driven client solutions • Proven experience managing multi-workstream projects • Demonstrated success aligning implementation outcomes with measurable customer value, including ROI, TTV, and adoption • Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution • Executive-level presence with ability to engage technical and business audiences • Ability to teach technical topics to non-technical audiences • SFDC, Gong, and Claude savvy • Spanish fluency preferred • Fortune 1000 experience preferred • PMP or comparable certification preferred • Hands-on experience with a privacy platform such as OneTrust or Securiti preferred • Experience using AI assistants connected to business systems through MCP preferred • Working knowledge of GDPR, CCPA/CPRA, emerging AI regulation, DSARs, RoPAs, and DPIAs preferred

🏖️ Benefits

• Unlimited paid time off • Flexible working hours • Work from home environment • Industry-specific learning support • Weekly virtual team events, including trivia games, international pet day celebrations, lunch’n’learns, and exercise classes • Women at TrustArc ERG • Semi-annual awards, including a paid vacation • Equal opportunity and diverse, inclusive workplace • Reasonable accommodations during the application and interview process