Customer Implementation and Training Specialist – ERP Software

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🕒 3 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beacon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Beacon Software is a permanent holding company that acquires, operates, and grows niche, mission-critical software businesses. It provides an integrated operating platform — engineering and product support, applied AI, sales and go-to-market, finance and back-office, embedded fintech, and dedicated operating partners — while preserving portfolio company brands and teams. Beacon targets capital-efficient vertical SaaS businesses with recurring revenue and deep customer retention, moving quickly from LOI to close and aiming to compound growth across its portfolio.

📋 Description

• Understand each customer’s business processes, user roles, and learning needs • Build training plans aligned with implementation milestones, schedules, prerequisites, and customer responsibilities • Lead instructor-led workshops, virtual sessions, and train-the-trainer programs • Adapt training for different levels of technical confidence and provide realistic practice opportunities • Travel onsite worldwide, including the Caribbean, USA, and Canada • Create role-based learning paths covering ERP modules and workflows • Develop and maintain job aids, process guides, short videos, and hands-on exercises • Help customers understand accounting and operational processes within the system • Explain transaction flows between modules and their impact on financial reporting, inventory accuracy, and downstream workflows • Validate training environments and support user acceptance testing • Help users practise end-to-end scenarios, document issues, and identify readiness gaps before go-live • Provide frontline guidance during the transition to live operations • Diagnose user difficulties and distinguish training needs from configuration or product issues • Coordinate escalation and follow-through and deliver refresher sessions • Track training completion, user readiness, and adoption measures • Communicate risks early and use customer feedback to improve future implementations

🎯 Requirements

• 7+ years of experience in software training, ERP implementation, or enterprise application deployment • Track record of leading customer-facing training workstreams through go-live • Strong working knowledge of ERP platforms and experience supporting ERP or MRP implementations • Strong accounting background, including general ledger, accounts payable, accounts receivable, and period-end close • Familiarity with procurement, inventory, supply chain, or manufacturing processes • Experience building role-based curricula and facilitating learning for adult audiences • Ability to assess user independence and adjust training as needed • Clear and patient communication of technical concepts to non-technical users • Change management experience and ability to guide teams through operational disruption • Ability to manage training schedules and cross-functional dependencies across concurrent projects • Ability to keep stakeholders informed and raise risks • Experience with digital adoption platforms, learning management systems, or e-learning authoring tools is nice to have • Familiarity with manufacturing costing, bills of materials, production planning, or inventory valuation is nice to have • Experience supporting data migration validation, reconciliation, or system configuration is nice to have • Professional accounting qualification or formal training in instructional design, project management, or change management is nice to have • Experience building a reusable training library or improving a software implementation methodology is nice to have • Ideally based near Markham or in the Greater Toronto Area

🏖️ Benefits

• Ownership of customer training and readiness across ERP implementations • Opportunity to shape SDC’s training materials and implementation practices • Hands-on work with customers across finance and operational teams • Room to deepen expertise in ERP delivery, customer education, and change management

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