Escalation Associate

Job not on LinkedIn

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Best Buy Canada

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

Best Buy Canada is a leading retailer offering a wide range of consumer electronics, appliances, and related products. Operating both online and through physical stores, Best Buy Canada provides an extensive selection of items, from technology gadgets like computers and smartphones to home appliances and entertainment systems. The company also offers various support services, including the Geek Squad for tech assistance, trade-in programs, and electronics recycling. Best Buy Canada aims to provide customers with competitive deals, including refurbished and outlet products, and emphasizes customer privacy and personalized shopping experiences through its policies and services.

📋 Description

• Investigate and resolve escalated customer concerns within established service standards • Work with stores, distribution centers, customer care teams, and delivery partners to resolve complex issues • Provide timely and accurate updates to customers and internal partners on case status and resolution plans • Analyze root causes of escalations and recommend solutions • Support pre- and post-delivery issue resolution, including order discrepancies and inventory-related concerns • Collaborate with cross-functional teams to ensure a seamless customer experience • Maintain detailed and accurate case records • Handle sensitive customer information according to privacy and security standards • Deliver exceptional customer service through empathy, professionalism, and problem-solving

🎯 Requirements

• Minimum 2 years of administrative or case management experience in a fast-paced environment • Minimum 1 year of customer service experience handling complex customer concerns • Strong problem-solving and conflict resolution skills • Excellent attention to detail with high accuracy in documentation and data entry • Intermediate to advanced skills in MS Excel, Word, and other Windows applications • Excellent communication skills with the ability to collaborate across multiple teams • Ability to manage multiple priorities and adapt to changing business needs • Positive attitude, professional approach, and commitment to teamwork • Availability Monday to Saturday for various shifts • Seasonal full-time availability • Ability to handle sensitive customer information while adhering to privacy and security standards

🏖️ Benefits

• Employee discounts on awesome tech and appliances • Competitive compensation and benefits • Training programs to build new and transferable skills • Opportunities for career growth within the organization • A workplace that prioritizes safety, well-being, and belonging • Inclusive, fun, and supportive team environment