Technical Field Service Technician

🔥 15 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

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BEUMER Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🏗️ Construction

🏭 Manufacturing

Logistics • Construction • Manufacturing

BEUMER Group is a global leader in intralogistics solutions, providing comprehensive systems for conveying, loading, palletising, packaging, sortation, and baggage handling. With a workforce of 5,600 employees across more than 70 countries, BEUMER Group specializes in industry solutions for areas such as baggage handling, building materials, cement, courier, express & parcel (CEP), minerals & mining, and ports & terminals. The company is recognized for its robust customer support and innovative approach, including the development of software-focused logistics solutions through its startup incubator, BEAM. BEUMER Group is committed to long-term success, offering customized solutions and a partnership approach to support the lifecycle of their systems and assets.

📋 Description

• Serve as the primary Field Service technical authority for customers in mining and mineral processing operations • Deliver commissioning, troubleshooting, and post-installation engineering support • Commission automated electro-mechanical and control systems for new and modified mining equipment • Lead and document Site Acceptance Tests (SAT) with Project Managers and customer engineering teams • Monitor material handling system performance • Provide advanced on-site and remote support via phone, email, and secure remote access tools • Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues • Interpret schematics, wiring diagrams, circuit diagrams, and control documentation • Support PLC communications, industrial networks, and control system integration • Act as technical interface between customers, Project Management, Engineering, Controls, and multinational support teams • Coordinate spare parts identification, selection, ordering, and logistics • Document, track, and resolve service and commissioning cases using service management systems • Support warranty claims with engineering analysis, failure documentation, and corrective action recommendations • Conduct root cause analysis and develop corrective and preventive actions • Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades • Provide technical guidance and escalation support to hotline engineers and field technicians • Communicate commissioning and service activities through engineering reports • Build and maintain professional relationships with customers and project stakeholders • Contribute to service strategies, engineering standards, training materials, and technical documentation • Identify and support after-sales opportunities, including upgrades, modernization projects, and change orders

🎯 Requirements

• 5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments • Strong knowledge of electro-mechanical and electrical systems • Proven ability to read and interpret schematics, wiring diagrams, and control documentation • Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems • Excellent customer-facing communication, coordination, and technical leadership skills • Ability and willingness to travel 50–80%, primarily within North America; occasional international travel • Experience using service management systems and coordinating engineering service activities • Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines • Strong knowledge of industrial safety standards and best practices in mining environments • Experience collaborating with multinational teams and European-based engineering or support organizations • Knowledge of electro-mechanical systems, automated control systems and industrial PLCs, mechanical systems troubleshooting, service management and technical documentation systems, and Site Acceptance Testing (SAT) and commissioning execution

🏖️ Benefits

• Medical & Dental coverage (Supplemental) • Registered Retirement Savings Plan (RRSP) with a generous match • Life Insurance provided free for all employees • Generous amount of paid time off • Remote work option • Accommodation throughout the recruitment and selection process

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