Manager, Delivery Assurance

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bits In Glass

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private equity on 2024-03

Consulting • Logistics • Manufacturing

Bits In Glass is a global boutique consulting firm that designs, builds, and manages intelligent automation and integration solutions for enterprise clients. The company specializes in enterprise AI and data engineering, low-code/no-code development, process automation (including RPA and BPA), enterprise application integration, CRM implementations, and application management services, working with partners like Appian, AWS, UiPath, MuleSoft, Snowflake, and Creatio. Bits In Glass serves industries such as banking and financial services, insurance, transportation and logistics, manufacturing and distribution, real estate, healthcare, and the public sector, helping organizations scale automation, improve efficiency, and turn data into actionable insights.

📋 Description

• Lead assigned client engagements across engagements of varying size and platform • Own delivery outcomes, client relationship health, and engagement margin • Mobilize new programs through the establishment window and transition them to steady-state ownership • Deliver paid delivery assessments and independent program reviews • Act as the intake point for delivery escalations, triaging, routing, or assuming ownership • Assume time-bound delivery leadership of engagements entering recovery • Diagnose root causes across delivery approach, estimation, staffing, governance, and client relationship management • Produce and execute recovery plans, including re-baselining, revised governance, staffing changes, and client resets • Support client-facing recovery narratives and define exit criteria for return to steady state • Run independent gate reviews at mobilization, baseline, SIT entry, UAT entry, go-live readiness, and hypercare exit • Maintain a portfolio health view covering schedule, margin, scope, quality, team stability, and client sentiment • Operate early-warning triggers and convene reviews when triggered • Report portfolio health to the Head of Solution Delivery on a fixed cadence • Ensure significant engagements have a named deputy and documented continuity plan • Use Claude and comparable tools to automate portfolio health reporting, status synthesis, and variance analysis • Build reusable review templates, risk checklists, and estimation challenge prompts • Reduce manual reporting burden and demonstrate measurable automation time savings • Own the delivery playbook, gate criteria, and estimation standards and drive adoption • Convert recovery findings into preventive changes to standards, templates, and estimating practices • Coach delivery and program managers and contribute to leadership bench development • Support pre-sales through delivery-approach review, estimation challenge, and risk identification

🎯 Requirements

• 8+ years in consulting or project delivery, including program or engagement leadership • Demonstrated turnaround of at-risk client programs, including the client-facing element • Commercial fluency across fixed-price, T&M, and managed services constructs • Ownership of engagement margin • Credibility with client executive stakeholders and ability to hold difficult conversations without damaging relationships • Track record of influence without direct authority across peer delivery leaders • Demonstrated use of AI tooling to automate delivery reporting or analysis • Comfortable carrying a billable target and being deployed to engagements of any size • Comfortable being unwelcome on arrival and useful on departure • Willing to attribute failure to BIG accurately when that is the finding • Treats no assignment as beneath the role • Delivery experience on low-code platforms or comparable enterprise platforms (nice to have) • Prior formal assurance, PMO, or quality-gate ownership (nice to have) • Experience in a boutique or mid-market consultancy spanning delivery, commercial, and pre-sales (nice to have)

🏖️ Benefits

• Recognized as a Great Place to Work • Collaboration, innovation, and celebrating wins together • AI-enabled work using Claude and comparable tooling • Opportunity to build reusable delivery-assurance assets • Coaching and delivery leadership bench development • Billable delivery role with exposure to varied client engagements and technologies