Bilingual Account Specialist, High Value at Risk

Job not on LinkedIn

🔥 3 hours ago

🇨🇦 Canada – Remote

💵 $45k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities • Provide collections-related sales, service, payment-strategy advice, and products to BMO customers or prospects • Build trust, rapport, credibility, and long-term profitable customer relationships • Address complex and escalated customer requests and transactions • Contact customers to obtain application information and communicate payment status and results • Execute loss-mitigation processes for non-performing and high-risk accounts • Handle incoming calls professionally and efficiently • Probe customer needs and advise on payment and collections strategies • Send client communications, process transactions, and coordinate with internal stakeholders • Integrate marketing promotions and programs into customer conversations • Support strategic initiatives with internal and external stakeholders • Develop action plans and solutions to maximize recovery and safeguard the Bank's interests • Serve as a key support contact, resource, and coach for Consumer Collections personnel • Review accounts, analyze collection probability, and provide insights and recommendations • Gather and format data for regular and ad-hoc reports and dashboards • Develop and execute short-term tactics and plans to drive results • Manage customer-call transactions or refer matters to appropriate internal business groups • Escalate complex or unresolved customer situations to managers • Complete documentation for accurate processing of customer requests • Integrate information from multiple sources to improve processes, analysis, and reporting • Lead or participate in the design, implementation, and management of business/group processes • Support development and promotion of business/group programs • Identify business needs and design or develop tools and training programs, including possible training delivery • Participate in established loss-mitigation solutions, including loan modifications and liquidation, to minimize losses • Follow documented policies and procedures • Identify and refer customers to other business groups as needed • Support continuous improvement initiatives • Develop and maintain awareness of industry trends, best practices, and the regulatory environment • Think creatively, propose new solutions, and independently diagnose and solve problems • Apply sound, risk-informed decisions aligned with business strategy and the Risk Management Framework

🎯 Requirements

• Typically between 3 - 5 years of relevant experience • Post-secondary degree in a related field of study or an equivalent combination of education and experience • Knowledge of Credit Qualifications and associated credit knowledge and skills according to established qualification standards • Good knowledge of federal, provincial and local laws pertaining to Consumer Collections and the functional area • Good knowledge of BMO products and services • Knowledge of competitive marketplace and trends in product offerings • Specialized knowledge from education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • Strong negotiation and interpersonal skills • Ability to maintain confidentiality of customer and Bank information • Knowledge of collections strategies, practices, trends, industry best practices, and the regulatory environment • Ability to work mostly independently • Ability to apply BMO's Risk Management Framework and comply with policies, laws, and regulations

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request during the selection process

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