Home Advisor

Job not on LinkedIn

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $37k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects • Advise customers on borrowing strategies and products that meet their objectives • Fulfill sales and service activities in accordance with approved procedures • Identify and make referrals to other business groups • Work through various channels to deliver the desired customer experience and achieve business objectives • Provide training and coaching to junior associates as needed • Probe to understand customer needs and provide personal banking and borrowing strategy advice • Manage transactional outcomes of customer contacts or defer to appropriate internal business groups • Escalate complex or unresolved customer situations to managers • Complete documentation to ensure customer requests are accurately processed • Maintain current knowledge of personal banking and lending products, practices, and trends • Research and investigate lending applications following established processes • Handle customer contacts in an informed, professional, and efficient manner • Integrate marketing promotions and programs into customer conversations • Maintain confidentiality of customer and Bank information • Identify and report suspicious patterns related to money laundering • Adhere to regulatory and compliance requirements, including AML, terrorist financing, FCAC, and Privacy Act requirements • Make credit decisions or recommendations in accordance with credit-granting principles and Bank policies • Use authorized credit qualifications to fulfill customer requests • Complete complex and diverse tasks within established rules and limits • Analyze issues and determine next steps • Apply BMO's Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, policies, laws, and regulations

🎯 Requirements

• Typically between 2 – 3 years of relevant experience • Post-secondary degree in related field of study desirable or equivalent combination of education and experience • Knowledge of personal lending and home financing products • Knowledge of competitive marketplace and trends in product offerings • Knowledge of contact centre operational processes and policies • Knowledge of call centre technology, processes and metrics • Term Investment Qualified (as required) • Specialized knowledge • Good verbal and written communication skills • Good organization skills • Good collaboration and team skills • Good analytical and problem solving skills

🏖️ Benefits

• Commission structure • Performance-based incentives • Discretionary bonuses • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request for candidates taking part in all aspects of the selection process