Collection Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadex

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

💸 Finance

🛡️ Insurance

B2B • Finance • Insurance

Cadex is a global provider of commercial order-to-cash (O2C) solutions and accounts receivable management services. The company offers first- and third-party collections, asset recovery, insurance recovery/subrogation expertise, and digital solutions that leverage proprietary technology to streamline invoicing, dispute resolution, and payment processing. Cadex positions itself as an order-to-cash BPO with a long legacy (since 1929), a global footprint across 170+ countries, and experience collecting hundreds of millions of dollars for clients, serving mid-size to enterprise B2B customers across multiple industries.

📋 Description

• Support clients in delivering exceptional service to their customers through telephone and, where applicable, email communication • Engage with customers to resolve order issues, answer account questions, and escalate concerns to the proper team • Work in assigned queues or worklists, with a target of at least 150 outbound calls per day • Meet internal quality objectives, including Monthly Account Audits and Call Quality Reviews • Meet daily performance and productivity requirements based on time gap or other reporting • Advise customers of open receivables to obtain payment status, payment timelines, or address issues preventing payment • Use client-specific systems to review and research account details • Provide invoices or related documentation to account holders • Improve business knowledge, quality assurance scores, call volume, activities, and accounts worked per day • Maintain organized electronic storage of documents and emails • Take ownership of assigned accounts and work in group queues as needed • Participate in special projects or initiatives • Meet regularly with the Supervisor for performance review and coaching • Identify process-improvement opportunities and propose ideas • Foster communication and collaboration between countries and cultures across regions • Assist in 1st Party AR project work and act as backup to other 1st Party AR Department members • Maintain professionalism and confidentiality • Perform other duties as requested

🎯 Requirements

• High School Diploma or general education degree (GED) • Level 1: 1 year transferrable experience • Level 2: 2–3 years transferrable experience • Level 3: 3+ years transferrable experience • Level 4: 5+ years transferrable experience • Ability to work in a team-based environment in shared tasks and projects • Professional demeanor • Proficient written and verbal communication skills • Proficient comprehension skills • Time management and organizational skills • Basic math skills • Proficient telephone skills • Proficient in MS Office • Fluency in the English language • Additional languages may be required based on location, client, department, or project • Level 2–4 employees may qualify through performance qualifications in lieu of years of experience • May require understanding of clients and industries, enhanced communication skills, exceptional time management and organizational skills, and/or basic understanding of finance and accounting