Member Success Representative, Italian Speaking

🕒 September 29

🇨🇦 Canada – Remote

💵 $34.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 44 days.

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Dynata

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $31.5M Debt Financing - Dynata on 2024-05

Consulting • Marketing • SaaS

Dynata is a market research and data company that provides high-quality first-party survey panels, audience data, and a suite of survey and analytics platforms to help organizations collect, activate, and measure insights. The company offers global B2B and B2C panels, survey scripting and fielding tools, data enrichment, audience activation, brand lift measurement, and data visualization, and it emphasizes data quality using AI/ML (QualityScore™) and security certifications. Dynata serves researchers, brands, media agencies, publishers, pollsters, and academics with both self-service and managed services.

📋 Description

• Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution • Achieve or exceed required team KPI goals • Support team lead/managers with administrative tasks as needed • Coordinate escalations and ensure urgent issues are communicated promptly • Help ensure fulfilment of service requirements for the assigned role • Create positive customer support experiences and build strong relationships with members • Provide timely resolution or escalation of requests • Communicate promptly on progress across support mediums

🎯 Requirements

• Must be fluent in Italian at an expert or native proficiency level • Must read, write and speak English at an advanced level • Must read, write and speak/understand Italian fluently (Expert or native proficiency level) • Excellent communication skills, both written and spoken • At least 2 years of working experience in a customer service role directly interacting with consumers • Demonstrated history of delivering excellent customer service • Experience in online support via ticketing/emailing systems • Excellent attention to detail • Proven organizational skills and time management; able to multitask • Ability to work independently • Proactive, motivated and flexible team player able to work in a stimulating and fast-paced environment • Proficient in Microsoft Office Suite (Excel, Word, and PowerPoint) • Experience with collaborative document sharing • Ability to learn and adapt to new software and technologies

🏖️ Benefits

• A discretionary incentive program may be provided as part of the compensation package • Full range of medical and other benefits, dependent on full-time employment status • Accommodations available upon request for all aspects of the selection process

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