Customer Representative, Travel and Tourism

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $38.4k - $48k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Serve as the first point of contact for adventure queries via phone, live chat, social media, and email • Convert inquiries into new bookings and answer customers’ pre-departure questions • Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism • Work with local hosts worldwide to manage existing bookings and ensure a positive booking experience • Ensure responses are provided within 24 hours and inquiries are handled within established SLAs • Solve customer booking barriers and platform issues • Compose accurate replies to customer and host questions • Monitor and control multiple tasks and issues simultaneously • Track, document, prioritize, and escalate problems as needed • Share customer insights to continuously improve the user experience • Maintain current product and service knowledge • Deliver service excellence, maximize customer satisfaction, and maintain strong feedback scores

🎯 Requirements

• 2–3+ years of customer service or customer support experience in hospitality, travel, adventure tourism, or other service-driven environments (email, phone, chat, or live support) • Experience in travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably with exposure to small group travel • Experience supporting or handling small group travel, with an understanding of the unique needs, logistics, and guest expectations of these experiences • Previous experience in a sales-related or conversion-focused support role, ideally in a fast-paced or high-volume environment • A track record of achieving sales KPIs, conversion metrics, or booking targets • Excellent written and verbal communication skills, with the ability to adapt tone and style to different customers • Exceptional multitasking ability and strong attention to detail • Basic knowledge of cloud-based applications (Google Workspace, MS Office) • Strong problem-solving skills and the ability to provide solutions within established processes • Ability to handle unexpected tasks or changing priorities with composure and a positive attitude • Experience working remotely and using tools such as chat platforms, call systems, or CRMs (HubSpot or Intercom is a plus)

🏖️ Benefits

• 16 days annual leave + 9 public holidays • Quarterly performance-based sales bonus • Everyone goes on a free trip within our catalog their first year • A £500 annual travel voucher to spend our trip/s • 30% Employee discount, plus 15% friends and family discount for our trips