Field Service Representative

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Deliver high-quality service and timely repairs for Diagnostic Imaging systems • Provide direct technical service on installed equipment, including preventative and remedial service, installation, calibration, and required documentation • Provide technical support outside normal business hours and participate in on-call coverage • Provide emergency, remedial, and preventative technical service; screen and document service calls; analyze service history • Manage repair parts cycle times to business targets • Maintain customer service logs and internal service records • Communicate daily with customers to ensure resolution, follow-up, and satisfaction • Maintain and calibrate tools and test equipment • Meet Quality Management System and Environment Health and Safety requirements • Use escalation processes and conduct root cause analysis to resolve service delivery issues • Participate in sales opportunities such as contract renewals and revenue programs • Work with hospital resources to optimize service delivery under Maintenance Service and Strategic Alliance Agreements • Develop an advisory and consultative relationship with assigned hospitals • Liaise with Field Customer Team, Technical Account Manager, and Account Manager to provide efficient service delivery • Travel to remote hospitals and clinics in Newfoundland and Labrador, New Brunswick, PEI, and Nova Scotia, potentially requiring overnight stays • Travel to the United States for training at the healthcare institute

🎯 Requirements

• Based in Newfoundland, Canada • Technical Diploma in Electronics Engineering or equivalent experience or training • Proven track record of superior customer service skills • Ability to communicate effectively across multiple levels, internally and externally • Demonstrated customer contact/empathy/service experience • Excellent written and verbal analytical and communication skills • Technical and troubleshooting skills • Exceptional interpersonal and organizational skills • Ability to work with a diverse team across multiple functions • Strong ability to exercise independent judgment in support of a team • Ability to work independently without direct supervision • Experience responding effectively to customer concerns • Experience interfacing with internal team members and external customers in a solution-based service process • Valid Canadian driver's license • Fluency in English required; proficiency in French considered an asset • Experience with web applications and Microsoft suite of products • Must comply with GEHC's standard background check, including a post-offer drug test • Must comply with customer access policies, including required immunizations and possible additional drug tests or background checks • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity • Required color, close, distance, peripheral vision, and depth perception abilities may apply • Willingness to work after hours or rotating on-call schedules, including weekends, as necessary • Must be eligible for international travel, including to the United States • Valid Canadian passport required at the time of application for cross-border business travel

🏖️ Benefits

• Salary and benefits package • Career opportunities • Culture that fosters care, collaboration and support