Member Experience Representative – Individual Products

🔥 15 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alberta Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

📋 Description

• Welcome and onboard new health and dental clients by explaining coverage, benefits, claims processes, and Alberta Blue Cross tools and resources • Build trusted relationships through proactive outreach and meaningful client conversations throughout the life of each plan • Review client needs, benefit utilization, and engagement patterns to provide personalized insights and recommendations • Educate clients on maximizing benefit value and navigating coverage confidently • Identify opportunities for plan modifications or additional insurance solutions • Resolve client questions and concerns with timely, thoughtful, personalized solutions • Collaborate with internal teams to advocate for clients and improve the overall client experience • Share client insights and feedback to support continuous improvement across products, services, and processes • Reduce cancellations and increase leads through client recommendations • Monitor client satisfaction, onboarding completion, monthly client contacts, recommendations, and opportunities for plan enhancements or additional coverage

🎯 Requirements

• 3 to 5+ years of outbound client sales and service experience • Post-secondary education is preferred • Passion for creating exceptional client experiences and building meaningful relationships • Strong communication skills with the ability to simplify complex information and provide clear guidance • Consultative approach focused on understanding client needs and delivering personalized solutions • Analytical thinking skills with the ability to interpret client information and identify opportunities to add value • Strong problem-solving skills and sound judgment • Experience in insurance, health benefits, financial services, or a client advisory role is preferred • Active Alberta Life and Accident & Sickness Insurance License, or ability to obtain and maintain licensing requirements • Commitment to continuous learning and delivering on a client-first culture • Excellent verbal and written communication skills • Satisfactory criminal record check required as a condition of employment following a conditional offer

🏖️ Benefits

• Recognition for contributions • Healthy work-life balance • Opportunities for career growth • Innovative, high-energy, team-focused work environment • Inclusive workplace that welcomes, respects, and values diverse perspectives, backgrounds, and experiences