988 Hub Supervisor, Bilingual

🔥 14 hours ago

🇨🇦 Canada – Remote

đź’µ $65.3k - $81.6k / year

⏱ Part Time

🟢 Junior

🟡 Mid-level

đź’¬ Bilingual

🚫👨‍🎓 No degree required

đź‘» Ghost score 0%

infoinfo

🗣️🇫🇷 French Required

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Logo of CAMH

CAMH

1001 - 5000 employees

Founded 1998

🏥 Healthcare

🔬 Science

🤝 Non-profit

đź’° $29.3M Debt Financing - CAMH on 2024-05

Healthcare • Science • Non-profit

CAMH is a leading Canadian mental health and addiction hospital and research institute based in Toronto. It provides comprehensive clinical care for patients of all ages (including specialized divisions for addictions, child and youth, forensic psychiatry, geriatric and neurodevelopmental services), operates numerous research centres and clinical trials programs, and offers education, professional development, community resources, virtual urgent care, and public advocacy. CAMH also houses a foundation and donor programs, offers volunteer and engagement opportunities, and develops resources and toolkits for patients, families, and professionals.

đź“‹ Description

• Provide real-time coaching, feedback, and emotional support/debriefing to responders • Ensure adherence to program standards, policies, procedures, and guidelines • Assist responders in determining when to intervene or report as required • Review contact reports, recorded interactions, and text transcripts • Provide assessments, feedback, and recommendations during responder evaluations • Support, supervise, and provide feedback to trainee responders • Assist with roleplays and relevant training activities during virtual training sessions • Participate in mentoring shifts • Provide assessments, feedback, and recommendations during trainee evaluations • Perform other duties as required or assigned • Support a healthy, diverse, collaborative workplace and comply with regulatory and legislative requirements

🎯 Requirements

• Minimum of two years of experience as a responder/in a crisis or distress centre • Sound knowledge of crisis intervention principles and skills • Knowledge of best practices in suicide prevention • Ability to remain calm under pressure • Empathy, flexibility, and adaptability • Excellent listening and communication skills in English and French preferred • Collaborative approach and ability to work as part of a team • Ability to work with diverse ethno-racial and cultural backgrounds, teams, and stakeholders • High levels of sensitivity and diplomacy • Strong interpersonal skills • Reliability and flexibility to work various shifts, including evenings, weekends, and holidays • Ability to adapt to changing schedules and work on short notice • Strict adherence to confidentiality policies • Dedicated, private workspace within the home • Computer with secure internet access • Telephone headset or hands-free device

🏖️ Benefits

• HOOPP defined benefit pension plan • Professional development opportunities • Job stability • Career development opportunities • Opportunity to contribute to meaningful healthcare initiatives improving patient and community well-being

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