Customer Success Associate

Job not on LinkedIn

🕒 September 23

🇨🇦 Canada – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cardata

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Cardata is a software company that provides an end-to-end vehicle reimbursement platform for businesses whose employees use personal vehicles for work. Their SaaS products include GPS-based mileage tracking, automated, tax-compliant reimbursement programs (FAVR, TFCA, CPM), insurance verification and direct deposit payments, plus reporting and analytics to optimize costs and compliance. Cardata serves enterprise and SMB clients with B2B solutions integrated with expense systems like SAP Concur.

📋 Description

• Partner with Customer Success Managers to understand goals for renewals, program reviews, quarterly business reviews and audits • Clarify the data needed for each customer initiative • Become an expert in Cardata’s reporting tools and prepare accurate reports • Use Excel to clean, compare and analyze program data • Investigate discrepancies and verify results • Prepare mileage band audits, running rate analyses and other program-performance reports • Help CSMs interpret findings and shape stories, recommendations and customer impact for presentations and conversations • Create ad hoc reports for customer needs • Document recurring reporting requirements

🎯 Requirements

• 1–3 years of experience in an operations, reporting or data-focused role • Strong working knowledge of Excel, including cleaning and comparing data, using pivot tables and writing formulas • Strong attention to detail and commitment to accurate work • Ability to use formulas, cross-checks and other methods to verify results • Strong active listening and collaboration skills • Ability to understand requests, ask clarifying questions and define analysis needs • Ability to manage competing deadlines, communicate progress and set clear expectations • Strong curiosity about customer data and ability to explain findings clearly • Learning agility and interest in developing deep knowledge of Cardata’s products, reporting tools and reimbursement programs

🏖️ Benefits

• Remote work and flexible working hours • Mentorship and development opportunities • Extended medical & dental benefits • Healthcare spending account • $3,000 annual Health and Wellness Spending Account • Employee assistance program (EAP) • Flexible (Unlimited) Time Off

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