Contact Centre Administrator – Group Plan Administrator Support

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alberta Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

📋 Description

• Act as the main point of contact in the Group Plan Administrator Support department • Manage inbound telephone and email inquiries • Identify customer needs, clarify information, and follow through on requests and inquiries • Conduct research and analysis to determine root causes and provide resolutions within established turnarounds and service levels • Provide online demonstrations for new groups and plan administrators • Conduct outbound calls to obtain missing information or advise customers of upcoming changes • Collaborate with and assume responsibility for other administrators in their absence • Accurately update information on applicable systems in accordance with policies and procedures • Provide education and support about the Alberta Blue Cross Plan Administrator website • Support internal and external clients through Microsoft Teams when necessary • Build sustainable relationships and engage customers by going the extra mile • Conduct monthly audits of group information and plan administrator access requirements • Represent Group Plan Administrator Support on projects and committees as required

🎯 Requirements

• Business diploma or certificate would be considered an asset • Experience in and knowledge of the insurance industry, specifically health, dental, life, disability and spending account lines of benefit would be an asset • Understanding of Alberta Blue Cross plans, contracts, systems, and processes would be an asset • Experience with public speaking or an education background would be an asset • Proven track record of exceptional customer service skills • Superior listening, verbal, and written communication skills • Excellent interpersonal skills • Positive attitude and strong team-player qualities • Ability to multi-task, set priorities and manage time effectively • Excellence in decision-making, problem solving and research analysis • Proficiency in Microsoft Outlook, Word, and Excel • Satisfactory criminal record check required as a condition of employment following a conditional offer

🏖️ Benefits

• Temporary full-time position • Healthy work-life balance • Opportunities for career growth • Innovative, high-energy, team-focused environment • Inclusive workplace that values diversity and unique perspectives