Dental Provider Relations Representative – Contact Centre

🔥 17 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alberta Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

📋 Description

• Respond to telephone inquiries from health care providers regarding subscriber verification, benefit eligibility, plan maximums, prior approval requirements, and claims • Verify claims through online adjudication systems • Suggest improvements to workflows and processes • Record and forward provider feedback to the appropriate Team Manager and/or Manager • Support projects and analyses using Excel, Word, and other computer software • Log call details • Assist with other duties as required

🎯 Requirements

• Computer proficiency, particularly with Microsoft Office (Word and Excel), is required • Medical, dental, or pharmacy background and familiarity with dental procedures, health procedures, or drug names is an asset • Proven customer service experience, in person or over the phone, preferred • Commitment to a career as a call center representative • Strong listening and problem-solving skills • Pleasant telephone manner • Ability to thrive in a busy environment • Research and analysis skills to determine root causes of problems • Strong attention to detail and organizational skills • Desire for continuous learning • Advanced customer service skills • Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer

🏖️ Benefits

• Career growth opportunities • Healthy work-life balance • Innovative, high-energy, team-focused environment • Inclusive workplace that values diversity and unique perspectives • Criminal record check required following a conditional offer

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