Director, Services Innovation – Special Projects

🔥 2 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $170.5k - $272.3k / year

⏰ Full Time

🔴 Lead

👔 Director

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Create and lead the operating system for Services innovation, including intake, prioritization, experimentation, governance, funding and handoff to portfolio ownership • Direct a team of innovation PLMs and cross-functional contributors • Lead strategic, ambiguous, cross-portfolio special projects sponsored by Services leadership • Develop the Services innovation strategy, priorities and portfolio • Establish an innovation pipeline and decision forums with cross-functional stakeholders • Oversee market, customer need, strategic fit, feasibility, investment, risk, differentiation and route-to-market evaluations • Direct rapid prototyping, customer co-creation, pilots and evidence development • Govern the innovation portfolio, R&D investment recommendations, special-project plans and executive reporting • Develop and challenge P&Ls and business cases for complex innovation opportunities, pilots and special projects • Track financial performance across the innovation funnel using P&L and investment KPIs • Assess post-commercialization revenue, margin, adoption and return and recommend continuation, scaling, transfer, redirection or termination • Help direct Innovation and R&D spending based on strategic value, commercial potential, return and portfolio priorities • Ensure tested concepts transition to accountable portfolio owners through readiness and enablement processes • Develop team capability, objectives and performance expectations; allocate work and remove barriers • Run horizon scanning and scenario planning • Maintain visibility of Services tools and automations to encourage reuse and reduce duplication

🎯 Requirements

• Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience; advanced degree is an asset • Significant leadership experience in telecommunications services, innovation, portfolio management, product management, strategy or business development • Demonstrated ability to lead teams and complex cross-functional programs under uncertainty • Strong business-case, investment, portfolio, commercial and financial skills • Demonstrated ability to develop complex opportunity P&Ls, interpret portfolio-level financial performance, track relevant P&L and investment KPIs, and communicate implications and recommendations to senior leadership • Experience with experimentation, prototyping, customer validation and commercialization • Credible executive presence and ability to influence across organizational boundaries • Experience with Services R&D, AI, automation, software-enabled services or digital operations is an asset • Experience with partnerships, acquisitions, ecosystem development or new-business incubation is an asset • Formal innovation, design-thinking, agile, product-management or program-management training is an asset

🏖️ Benefits

• Development opportunities • Flexible work arrangements • Medical, dental, and vision plans • Participation in DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Discretionary incentive bonus eligibility for non-sales employees

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