Bilingual Caseworker Support Associate

🔥 13 minutes ago

🇨🇦 Canada – Remote

💵 $43.4k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Sort and review incoming patient information and documentation in databases • Review patient information, ensure accurate documentation, and enter pertinent data • Recognize and report adverse and other reportable events in compliance with SOPs/protocols • Document pharmacovigilance activities in program-specific databases • Interpret documentation from physicians’ offices, clinics, and other healthcare sources • Attach and review post-injection/infusion reports for patient assistance and drug safety programs • Report adverse events identified in post-injection/infusion reports • Fax reports to physicians’ offices as required • Update patient files with next injection/infusion appointment dates • Follow up with field nurses regarding missing or incomplete reports • Work with internal clients to obtain additional information or clarification • Assist with team-specific training for new hires • Attend product and program training courses • Provide reports and complete other tasks assigned by the Program Manager

🎯 Requirements

• A minimum of two (2) years experience in customer service • Fluency in English and French, verbal and written • Highly organized with strong attention to detail • Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint) • Experience working in a call centre environment an asset • Strong written and verbal communication skills, including effective phone etiquette • Ability to manage time, set priorities, and multitask to meet competing deadlines • Experience in the medical and/or pharmaceutical fields and medical terminology an asset • Able to work any 8-hour shift between 8:00 AM and 8:00 PM • Minimum University Degree in a related field or equivalent

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process

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