Bilingual Caseworker

🔥 2 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as the first point of contact for customer calls, emails, and inquiries regarding HR processes and systems. • Log inquiries, communicate resolutions, and update records using case management tools. • Follow up with customers and maintain communication through resolution. • Provide accurate and timely responses to routine inquiries related to HR processes, systems, and policies. • Perform administrative processing, transaction approvals, data entry, and document verification. • Educate associates on company tools, including the Intranet, ESS, and MSS. • Escalate complex cases to Level 2 specialists or Level 3 COE representatives. • Manage incoming and outgoing forms and information and digitize documents. • Identify and resolve customer issues and anticipate their needs. • Meet call- and case-related performance metrics. • Perform various assigned HR duties and projects. • Manage assigned projects and/or cases. • Provide telephone support to patients, healthcare professionals, and payers regarding funding, access, and compliance inquiries. • Administer case management protocols, including clinical monitoring, data collection, patient follow-up, compliance, treatment interruption monitoring, and adverse event reporting. • Implement pharmaceutical and biotechnology market research initiatives. • Make high-volume outbound calls as part of patient support programs. • Document every activity in the program-specific database. • Participate in professional development and specialized training. • Provide feedback on protocols, databases, processes, and cross-functional relationships. • Communicate clearly with the manager, team, and program-trained colleagues during planned absences. • Participate in training new caseworkers, including call shadowing and monitoring. • Report all adverse events to the appropriate units or departments. • Perform any other assigned duties.

🎯 Requirements

• General training in fields such as business administration, accounting, sales, marketing, computer science, or similar disciplines, typically acquired through completion of a four-year bachelor’s degree program or an equivalent combination of education and experience. • Broad training in fields such as business administration, accounting, sales, marketing, computer science, or similar disciplines, generally obtained through completion of a two-year associate degree program or an equivalent combination of experience and education. • Minimum of one (1) year of customer service experience. • Typically, 1–3 years of related experience in a similar role or in HR administration or customer service is required. • Bilingual French/English skills are an asset. • Fluency in English and Canadian French. • Ability to multitask. • Strong attention to detail. • Strong problem-solving skills. • Experience in the medical and pharmaceutical fields is an asset. • Working knowledge of Word, Excel, and Outlook. • Ability to communicate effectively both orally and in writing. • Strong organizational skills and attention to detail. • Ability to establish and manage budgets and expenses. • Excellent interpersonal skills. • Excellent leadership skills. • Excellent presentation skills. • Excellent negotiation skills. • Thorough knowledge of ABC policies and procedures. • Excellent computer skills; proficiency in Microsoft Word, Excel, and PowerPoint. • Advanced knowledge of the pharmaceutical distribution industry. • Working knowledge of automated warehouse operating systems. • Strong business and financial acumen. • Strong analytical and mathematical skills. • Ability to consistently meet deadlines. • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family-building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process and employment

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