Bilingual Field Case Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Customize program elements for assigned prescribing physicians • Review patient status and assist with patient enrollment and payer forms for public or private coverage • Identify coverage obstacles and communicate them to the Program Manager • Build working relationships with physicians and office staff • Resolve issues for assigned physicians • Train physicians and clinics on programs and approved initiatives • Liaise with the Program Manager and provide feedback from field observations and physician feedback • Welcome patients and capture required information • Provide reimbursement guidance and coordinate private and public coverage activities • Track patient services according to KPIs to expedite therapy access • Navigate financial assistance and reimbursement outcomes • Assist with pharmacy selection and coordinate drug delivery • Support therapy coordination and ongoing therapy status • Refer clinical questions outside program materials to healthcare providers • Report adverse and serious adverse events according to program SOPs • Train and support new Field Case Managers and assist peers • Maintain relationships with the Patient Support Program team • Provide timely patient and clinic information • Participate in scheduled physician and pharmaceutical team meetings • Attend continuing medical education events and report on new activities • Deliver presentations and in-service training to physicians with pharmaceutical representatives • Maintain communication with program, clinical, client, patient, and nursing stakeholders • Complete timesheets, expense, mileage, and program reports • Perform other assigned duties; may be required to be on standby or on call

🎯 Requirements

• College diploma in nursing (DEC) or nursing assistant diploma (DEP); registered with the Ordre des infirmières et infirmiers du Québec • Bachelor’s degree in healthcare or a related discipline, or a nursing diploma • Licensed Nurse (RN or RPN/LPN) with active registration with the College of Nurses of Quebec • Minimum of five (5) years of experience in the healthcare, pharmaceutical, insurance, or related industry • Minimum of three (3) years of clinical nursing experience is an asset • Case management experience preferred • Available to travel within an assigned territory; some overnight travel may be required • Valid driver’s license, current auto insurance policy, and access to reliable transportation • Knowledge of private and public reimbursement structures, systems, and processes • Experience with reimbursement navigation, special authorization, appeals processes, and field-based reimbursement support and consultation • Strong analytical skills, including the ability to interpret regulations and legislation • Fluency in French and English is required • Daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams • BCLS certification may be required depending on the program’s therapeutic area

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family-building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process and employment

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