Customer Service Representative – 3PL

Job not on LinkedIn

🔥 10 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Take incoming calls and complete client and pharmacy orders • Answer client inquiries courteously and professionally • Process orders received via fax, email, and phone daily • Provide order confirmation when requested • Process pick tickets through the ERP system and select the appropriate carrier • Communicate with internal and external customers • Follow established procedures and work instructions • Coordinate with internal departments on backorders, emergency shipments, account status, invoices, shipment discrepancies, returns, credits, and debits • Maintain accurate backorder information • Answer customer questions and complaints regarding shipments and services • Escalate issues to the appropriate person when required • Set up customer accounts and maintain customer files • Make suggestions and recommendations to improve customer service operations • Support supply chain planning and operations through order entry, customer follow-ups, data accuracy, planning records, operational trackers, and standard reports • Resolve routine issues within defined guidelines and escalate complex exceptions

🎯 Requirements

• Post-secondary education or equivalent in a related discipline • 0-2 years' experience in a customer service role • Strong work ethic and sense of responsibility • High level of attention to detail • Proactive customer focus • Ability to work in a team and independently with minimal supervision • Ability to multitask in a fast-paced environment • Self-starter, efficient, and organized • Ability to produce high-quality work under pressure and in a timely fashion • Strong proficiency in Microsoft Outlook, Word, Excel, and Internet Explorer • Strong proficiency in order entry systems • Excellent problem-solving ability • Mandatory ability to communicate clearly in English

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Inclusive culture and wellness resources