Gestionnaire de Cas Bilingue – Caseworker – Bilingual

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 10%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• La gestion des projets et/ou des cas assignés • Adherence to the general company processes • Implementing call-centre programs and providing patients, healthcare professionals, and funding bodies with telephone support • Administering and adhering to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers • Implementing pharmaceutical and biotechnology related market research initiatives • Making significant amounts of outbound calls for patient programs • Documenting each activity in the program-specific database • Participating in ongoing refresher and specialized training • Providing feedback regarding protocols, databases, processes, and inter-departmental relationships • Communicating case-management information during planned absences • Participating in training new caseworkers, including shadowing and call monitoring • Reporting all adverse events to assigned departments • Performing other duties and tasks as required

🎯 Requirements

• Formation générale dans des domaines tels que l'administration des affaires, la comptabilité, les ventes, le marketing, les sciences informatiques ou des vocations similaires, généralement obtenue via l'achèvement d'un programme de diplôme d'associé de deux ans ou une combinaison équivalente d'expérience et d'éducation • Un minimum d'un (1) an d'expérience en service à la clientèle • Bilingual (French/ English) required • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel and Outlook • Advanced knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating system • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to communicate effectively both orally and in writing • Effective interpersonal and leadership skills • Effective organizational skills • Ability to consistently meet deadlines • Excellent presentation skills • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs • The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities