Bilingual Cruise Reservation Agent

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TravelBrands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

TravelBrands is a Toronto-based division of H. I. S. -Red Label Vacations Inc. and one of Canada’s leading travel groups, operating both wholesale and retail brands through a multi-channel distribution network. The company serves travel agents and consumers, offering flights, hotels, packages, car rentals, tours, cruises, attractions and a reservations platform (TravelGenie) that supports custom package building. TravelBrands works closely with global partners and the travel agent community to deliver travel solutions for nearly two million travelers annually and runs consumer-facing brands as well as agent-focused services.

📋 Description

• Respond to customer inquiries and calls in a timely, courteous, and professional manner • Process bookings, reservations, and modifications accurately • Assist customers throughout the booking process • Generate revenue and achieve sales targets • Contribute to call center KPIs and individual performance targets • Identify opportunities to promote products and services meeting customer needs • Provide exceptional customer service and a positive customer experience • Stay current on products, services, promotions, procedures, and technology • Identify and solve challenges • Contribute to continuous departmental improvements • Sell complete multi-destination packages and à la carte products • Follow up on files with suppliers and travel agents • Follow up on payments • Create and follow up on sales reports • Perform other related tasks assigned by management

🎯 Requirements

• Bilingual in French and English, spoken and written • Excellent communication skills • Travel/Tourism school diploma or equivalent related travel industry experience • Up to and including one year of on-the-job experience and/or performing similar duties required • OPC/TICO is an asset • Excellent customer service and interpersonal skills • Professionalism and patience • Ability to work as part of a team and autonomously • Ability to work under pressure and meet deadlines • Ability to manage stress • Excellent selling skills and results-driven approach • General knowledge of geography • Knowledge of the travel industry • Microsoft Office knowledge and ability to learn new software • Knowledge of Sabre is an asset • Availability for rotating shifts Monday–Friday, 9:00am–8:00pm ET, and Saturday, 10:00am–4:00pm ET • 37.5 hours per week

🏖️ Benefits

• Medical and dental benefits • 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day • Employer RRSP contribution program • Awesome travel benefits for you, your friends, and your family • Employee Assistance Program (EAP) for you and your family members