
10,000+ employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.
🔥 6 minutes ago
🇨🇦 Canada – Remote
💵 $66.1k - $103.6k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💬 Bilingual
👻 Ghost score 0%
🗣️🇫🇷 French Required
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10,000+ employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.
• Provide support to patients and healthcare providers with information about Patient Support services, diseases, and therapies • Assist patients and caregivers with assessments related to Patient Support services • Liaise between patients, families, and healthcare providers regarding medication access • Address inquiries about program services, disease states, and products • Provide ongoing support to promote patient adherence • Refer patients to healthcare providers for clinical questions beyond program materials • Document patient information and interactions in electronic patient records • Conduct ongoing file reviews and updates throughout the patient journey • Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers • Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives • Coordinate and track patient services according to KPIs to expedite therapy access • Participate in specialized therapy training and pharmaceutical meetings • Attend patient meetings and conferences and work with patient associations and advocacy groups as needed • Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution • Maintain communication with the manager, team, and client regarding patient cases • Assist with training new Nurse Case Managers • Report adverse events and severe adverse events according to program procedures • Perform other duties as assigned and participate in standby/on-call coverage when required
• A Diploma in health care or a related field; a bachelor’s degree is preferred • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required • Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields • Healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry preferred • Fluency in French and/or English may be required depending on program and geographic location • Experience with patient support, case management, medication access, reimbursement, adverse event reporting, and electronic patient records • Ability to work autonomously and as part of a team • Strong analytical and problem-solving skills • Ability to work effectively across functions and within a small team • Ability to consistently deliver high-quality professional work in a dynamic environment • Experience training new Nurse Case Managers and providing feedback on protocols, databases, processes, and interdepartmental processes • May be required to be on standby/on call
• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process
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