Program Manager IV – AWS Connect, Telephony

🕒 September 24

🏄 California, Florida, +13 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $87.7k - $157.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Lead large-scale, cross-functional projects for implementation, migration, and process improvement • Oversee program planning, management, and execution, including scope, schedule, budget, and resources • Create comprehensive timelines and ensure project teams maintain deliverables and project management standards • Drive enterprise telephony and contact center transformation initiatives, including AWS Connect migration programs • Coordinate the work of project managers and business analysts managing individual project workgroups • Create dashboards for executive updates and project status • Work with teams to create reports for ongoing analytics after project implementation • Create and deliver best practices and training information to indirect reports, peers, and employees • Partner with training teams to create and review training materials • Prepare and deliver documents for Program Steering Committees and the Executive team • Assess program risks and escalate issues to leadership as needed • Manage risk, budget/forecast, dependencies, and strategic analysis of business or operational opportunities • Serve as the first escalation point for project issues and risks • Resolve issues with project teams and create risk mitigation plans • Communicate business and technology issues and solutions

🎯 Requirements

• Bachelor’s degree in related field or equivalent experience required • 8+ years of Program or Project Management experience required • Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required • Proficiency in MS Office applications and project management tools required • Healthcare experience and/or managed care experience preferred • Master’s degree preferred • Project Management Professional (PMP) or Program Management Professional (PgMP) preferred • Proven track record leading complex IT projects and programs in a high visibility, enterprise environment • AWS Connect (Amazon Connect) implementation, migration, or support experience strongly preferred • Experience with telephony platforms and contact center technologies expected

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules