Client Success Coordinator

🔥 7 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CI Azumano Travel / Business

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1959

✈️ Travel

🤝 B2B

💼 Consulting

Travel • B2B • Consulting

CI Azumano Travel / Business is a travel management company specializing in business travel and corporate travel management. With a focus on providing tailored solutions, they leverage a combination of technology and expert consulting to help small and mid-sized businesses maximize their return on investment in travel. CI Azumano emphasizes cost efficiency, risk management, and enhancing the traveler experience through customized services and continuous access to travel data.

📋 Description

• Serve as a Trusted Advisor to a portfolio of key small business accounts • Drive customized solutions and offerings to add value to clients • Generate revenue by upselling solutions that meet client needs • Develop multiple client relationships to identify threats and opportunities • Broaden business relationships and drive client loyalty • Represent CI Azumano with internal and external stakeholders and selected key prospects during new sales processes • Keep internal departments informed and focused on client business goals • Identify objections and coordinate solutions • Collaborate with stakeholders to solve client issues and drive profitability • Interpret contracts and guide stakeholders to meet client SLAs within deliverable scope • Negotiate to deliver client value while achieving corporate goals • Maintain professional relationships with managers and staff to achieve service standards • Promote team-based client service and service corrections • Develop supplier relationships and negotiate with industry suppliers • Manage online adoption strategy, reporting requirements, best-practice communications, and annual reviews • Analyze client program performance and identify revenue growth and cost-saving opportunities • Provide problem resolution, escalation, analysis, reporting, and industry trend advice • Support the Account Management team with reports, client issues, and customer service impacts

🎯 Requirements

• College degree preferred • Strong understanding of financial travel program drivers • Strong written and verbal communication skills • Strong understanding of reporting analytics and technical skills • Ability to work in a fast-paced environment while managing multiple tasks simultaneously

🏖️ Benefits

• Competitive pay • Medical, dental, vision, life, and disability benefits • Voluntary critical illness, hospital, and accident benefits • Health savings and flexible spending accounts • Retirement 401K plan • Paid leave programs • Flexible work-life balance • Professional development opportunities • Performance and recognition programs • Collaborative work environment and culture

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