Spécialiste, réception et règlement des plaintes

Job not on LinkedIn

🕒 5 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CICC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💰 Post-IPO Equity on 2017-09

Banking • Finance

CICC is China International Capital Corporation Limited, a premier investment bank established in 1995 that offers a wide range of financial services including investment banking, sales & trading, research, asset management, wealth management, private equity, and investment advisory. As the first international joint-venture investment bank in China, CICC uniquely supports the country's economic reforms and liberalization by providing comprehensive financial services to corporates, institutions, and individuals around the globe. With its headquarters in Beijing and an extensive network of over 200 branches in Mainland China along with offices in major global financial centers, CICC is well positioned for international reach and influence.

📋 Description

• Review, analyze, and make recommendations regarding cases concerning licensees’ professional obligations • Gather additional information from complainants and licensees for preliminary review • Analyze case information and identify issues • Provide recommendations to the supervisor based on risk assessment and case analysis • Perform alternate dispute resolution for cases in the early-resolution stream • Educate complainants and licensees about the process and relevant Codes, By-laws, and regulations • Identify Unauthorized Practitioners and share information with Professional Conduct Department members for follow-up • Summarize cases and prepare supporting documentation for the Complaints Committee, including triage memoranda and risk assessment worksheets • Attend Complaints Committee meetings and take minutes as required • Present cases to the Complaints Committee through written summaries and oral presentations • Collect additional supporting documentation and perform case assessments as required • Facilitate case resolutions • Draft and finalize Settlement Agreements with the parties • Prepare documentation of Committee decisions, including closing letters, referrals, and letters of appointment • Summarize issues, information, and decisions and incorporate relevant regulatory content • Maintain case files and documentation according to Department processes • Maintain knowledge of College policies, regulations, strategies, legislation, trends, and best practices • Collaborate with internal stakeholders to meet legislative compliance requirements without delay

🎯 Requirements

• Bilingual imperative • College Diploma in business administration, law, or immigration • 1–3 years of experience working in a law firm, administrative tribunal or regulatory body • Knowledge of legal and administrative law concepts, principles, and terminology • Ability to acquire knowledge of the College Act, regulations, By-laws, and Code of Professional Conduct • Knowledge of ADR techniques and appropriate application • Knowledge of, or ability to acquire knowledge of, the Canadian immigration system • Knowledge of office/administrative software, online storage and case management systems • Time management and organizational skills • Analytical, problem-solving and judgment skills • Ability to work in a fast-paced, changing environment and demonstrate initiative • Interpersonal and stakeholder relationship management skills, including de-escalation and ADR engagement • Written and verbal communication skills • Attention to detail • Tact and discretion when handling confidential and sensitive matters • Legally entitled to work in Canada • Successful candidate must undergo a criminal background check

🏖️ Benefits

• The College hires and onboards 100% remotely • Health benefits from day one for you and your family • Access to the Employee and Family Assistance program • RRSP match • Opportunity to protect the public interest within the immigration and citizenship sector • Culture of transparency, where team members are involved in important conversations