Technical Services Specialist

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Lead scoping sessions, confirm requirements, and build achievable project plans aligned with technical realities and client goals • Manage integration and data projects end-to-end, ensuring timely and high-quality delivery • Translate complex technical concepts into actionable, client-friendly guidance • Build trust-based client relationships through clarity, reliability, and service excellence • Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset • Support and deploy advanced integrations including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages • Troubleshoot and resolve data challenges and advise clients on data modeling, validation, governance, and integration design • Contribute technical expertise to BI and analytics conversations involving learning data • Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance • Serve as a subject matter resource for complex or high-visibility integration projects • Lead or contribute to continuous improvement initiatives involving processes, documentation, and client experience • Partner cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to solve technical and data challenges

🎯 Requirements

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role • Demonstrated success in a client-facing technical role focused on communication, clarity, and expectation-setting • Strong understanding of data models, validation, transformation, and system-to-system integration concepts • Ability to translate complex business requirements into clear technical approaches and recommendations • Proven ability to manage multiple projects while maintaining high standards of documentation and service • Comfortable working independently while collaborating effectively across teams • Familiarity with AI tools and agents • Preferred: experience with Zendesk, JIRA, Confluence, and related operational tools • Preferred: experience with APIs, SSO (SAML/OAuth/OIDC), and SQL • Preferred: familiarity with CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday • Preferred: exposure to BI tools such as PowerBI, Sisense, or Snowflake • Second language (French or Spanish) is an asset • Must be able to show proof of legal eligibility to work in the country applied to without sponsorship • Successful candidates are subject to pre-employment background screening, including a criminal record check

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive health and wellness benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility opportunities • Employee-driven DE&I programs