Senior Change Management Consultant

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🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

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connectFirst Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

connectFirst Credit Union is a Canadian credit union providing retail and business financial services, including chequing and savings accounts, credit cards, mortgages, personal and commercial loans, investment products (GICs, wealth management), and insurance. It operates branch and digital banking channels, serves personal, small business, agri-business, commercial and non-profit clients, and emphasizes community-focused programs and member rewards. The organization highlights customer service, local presence, and financial products aimed at helping members save, borrow, invest and protect their assets.

📋 Description

• Lead change management activities for large, complex, enterprise-wide initiatives using Servus' Enterprise Change Management methodology • Develop and execute change and people readiness strategies covering stakeholder engagement, communications, training, sponsor enablement, resistance management, and sustainment planning • Conduct change impact, readiness, stakeholder, and risk assessments and recommend mitigation strategies • Partner with executive sponsors, senior leaders, project teams, and key business stakeholders to support change adoption and business outcomes • Coach leaders on effective change sponsorship and leadership practices • Measure change effectiveness, readiness, adoption, and business benefits realization • Contribute to the ongoing evolution of the Enterprise Change Management Office through continuous improvement, capability-building, governance support, and best practice development • Mentor and coach team members while serving as a subject matter expert in organizational change management • Support special projects and enterprise-wide initiatives as business needs arise

🎯 Requirements

• 5-8+ years of experience in Organizational Change Management, Human Resources, Project Management, Organizational Development, or a related field • Proven success leading complex organizational change initiatives, including technology implementations, enterprise transformations, merger integrations, strategic change, or culture change programs • Strong knowledge of change management methodologies and frameworks, including ADKAR and Prosci • Experience influencing and partnering with executive leadership and cross-functional stakeholders • Exceptional communication, facilitation, coaching, and relationship-building skills • Strong project management, organizational, analytical, and problem-solving abilities • Ability to manage multiple priorities and competing deadlines in a fast-paced environment • Bachelor's degree in business administration, Organizational Behaviour, Organizational Development, Human Resources, Communications, or a related discipline (preferred) • Prosci Certification or other recognized Change Leadership certification (preferred) • Professional designation such as CCMP, PMP, or CMC (preferred) • Experience with Microsoft Office Suite, SharePoint, Azure DevOps, Adobe Creative Suite, and Canva • Occasional travel may be required • Selected external applicants must successfully pass a criminal background check, reference check, and credit check to qualify for hire

🏖️ Benefits

• Competitive compensation including performance-based incentive pay and profit share • Health and wellness benefits • Vacation programs • Retirement savings programs • Training & Development Opportunities • Career Advancement Potential • Flexible work options • Meaningful work towards individual and corporate goals • Employee volunteer program and opportunities to give back • Credit union membership benefits, including profit sharing, voting for the board of directors, and access to financial services • Accommodations available during every stage of the hiring process upon request