Technical Support Engineer

Job not on LinkedIn

🔥 6 minutes ago

🇨🇦 Canada – Remote

💵 $34 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrashPlan

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🔐 Security

☁️ SaaS

🏢 Enterprise

Security • SaaS • Enterprise

CrashPlan is a company providing secure, scalable, and straightforward endpoint data backup solutions. It offers protection against various data loss scenarios including disasters, human errors, and cyber threats like ransomware. With features like 256-bit AES encryption, unlimited versioning, and continuous cloud backup, CrashPlan supports businesses of all sizes in maintaining data continuity and compliance. The company markets several plans such as CrashPlan Essential, Professional, and Enterprise, catering to personal users, small business, and large organizations. CrashPlan is trusted by a global user base for its reliable and effortless data recovery services.

📋 Description

• Provide technical support for eCommerce and enterprise-level customers • Manage chats, emails, and video calls in a customer support center environment • Take ownership of reported customer issues through resolution • Facilitate customer communication, education, and retention • Collaborate with the team on issues and solutions • Analyze log and system files related to CrashPlan products • Recreate, track, and verify software defects reported by customers or under lab conditions • Use remote secure access technologies to diagnose and resolve customer issues • Review manuals, release notes, and patch documentation for issue resolution • Stay current on CrashPlan products, processes, and integrated third-party applications • Meet service level agreements and document all issues properly • Develop personal professional skills and those of junior colleagues • Participate in cross-departmental projects as assigned • Participate in a scheduled on-call rotation for critical Sev1 customer issues • Perform other duties as assigned

🎯 Requirements

• 4+ years of relevant work experience, or combination of education and relevant work experience • Ability to make decisions independently and consult team leaders as needed • Fluency in Windows, Mac and Linux operating systems • Understanding of Internet and server administration fundamentals, including SSH, HTTPS, SSL/TLS, TCP/IP, traceroute, and ping • Strong scripting experience with Bash, PowerShell, Python, or JavaScript • Strong knowledge of database technologies • Strong knowledge of operating system and application deployment methodologies, including virtualization, containers, and PaaS/Infrastructure as Code • Ability to communicate with high technical knowledge and efficiency • Excellent problem-solving skills • Ability to work well with coworkers and be kind and patient with customers • Strong writing skills and good customer service etiquette • Record of consistently offering superior customer service • Preferred: passion for learning • Preferred: experience utilizing APIs • Preferred: strong command-line Linux skills and experience setting up and running Linux servers • Preferred: knowledge of security software or previous experience at a security organization • Preferred: knowledge of varied environments such as AWS or virtualization

🏖️ Benefits

• Annual bonus based on individual and company performance • Full range of benefits • Equal opportunity workplace committed to diversity and inclusion